Quality Analyst

Career Point Edutech Limited; Vasai; On-site; INR 300,000 - 600,000; Full time

Job summary

Career Point Edutech Limited in Maharashtra seeks a dedicated Quality Analyst to ensure service quality through meticulous analysis and reporting. You will evaluate call quality, identify improvement areas, and provide actionable insights to boost performance.

Key duties include conducting quality assessments of call interactions, analyzing reporting data, coaching team members, and presenting detailed quality metrics to management. This role offers growth in a collaborative QA team.

Qualifications

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Familiarity with quality assurance processes and standards.
• Proficiency in call reporting tools and quality assessment methodologies.

Responsibilities

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Skills

Analytical skills

Communication skills

Team collaboration

Quality assurance

Tools

Call reporting tools

Job description

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through meticulous analysis and reporting. As a Quality Analyst, you will be responsible for evaluating call quality, identifying areas for improvement, and providing actionable insights to enhance overall performance.

Key Responsibilities:

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Required Skills:

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in call reporting tools and quality assessment methodologies.
• Familiarity with quality assurance processes and standards.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success.