Quality Analyst

Career Point Edutech Limited; Vasai-Virar; Vor Ort; INR 300.000 - 420.000; Vollzeit

Zusammenfassung

Career Point Edutech Limited in Maharashtra is seeking a dedicated Quality Analyst to ensure service quality through meticulous evaluation of call interactions and reporting. The role focuses on assessing call quality, identifying improvement opportunities, and delivering actionable insights to enhance overall performance.

You will analyze data, coach team members, and prepare detailed quality reports for management. This position requires strong attention to detail and collaborative teamwork.

Qualifikationen

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in call reporting tools and quality assessment methodologies.
• Familiarity with quality assurance processes and standards.

Aufgaben

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Kenntnisse

Analytical skills

Communication skills

Teamwork

Call QA tools

Quality standards

Jobbeschreibung

We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring the quality and efficiency of our services through meticulous analysis and reporting. As a Quality Analyst, you will be responsible for evaluating call quality, identifying areas for improvement, and providing actionable insights to enhance overall performance.

Key Responsibilities:

• Conduct regular quality assessments of call interactions to ensure compliance with company standards.
• Analyze call reporting data to identify trends and areas for improvement.
• Collaborate with team members to develop and implement quality improvement initiatives.
• Provide feedback and coaching to team members based on quality assessments.
• Prepare detailed reports on quality metrics and present findings to management.
• Stay updated with industry best practices and incorporate them into quality assurance processes.

Required Skills:

• Strong analytical skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively in a team environment.
• Proficiency in call reporting tools and quality assessment methodologies.
• Familiarity with quality assurance processes and standards.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity to contribute to our team's success.