QRT Lead – Employee Transport

Datasurfr; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A global risk consultancy is seeking a QRT Lead for Employee Transport to oversee the Quick Response Team operations in Bengaluru. The role involves ensuring the safe and timely transportation of employees, coordinating with the Transport Command Center, and addressing any transport-related emergencies. The ideal candidate will have 5–6 years of experience in employee transport or security management, along with strong communication and problem-solving skills. Certifications in first aid or transport safety are preferred.

Qualifications

• 5–6 years of experience in employee transport or security management.
• Experience in handling transport emergencies and team leadership skills.
• Familiarity with GPS tracking and transport software.
• Willingness to work in rotational shifts including nights, weekends, and public holidays.
• Knowledge of local transport laws, safety protocols, and emergency response procedures.

Responsibilities

• Lead the Quick Response Team for real-time transport issue management.
• Ensure 24/7 readiness for emergencies and route deviations.
• Communicate effectively with TCC regarding transport activities.
• Maintain employee safety during transit, especially at night and in high-risk zones.
• Respond to safety concerns, incidents, or breakdowns and coordinate investigations if needed.
• Maintain clear communication with TCC regarding delays, route changes, or emergencies.
• Prepare daily, weekly, and monthly reports on transport issues and QRT interventions.
• Drive continuous improvement of transport processes and safety policy enforcement.
• Train QRT members in emergencies, tools, and professional interactions with employees.
• Schedule and supervise QRT shifts to ensure adequate coverage at all times.

Skills

Leadership in transport operations

Communication skills

Problem-solving abilities

Knowledge of local transport laws

Experience with GPS tracking systems

Safety awareness

Tools

Transport management software

Incident management tools

Incident management tools

Job description

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre-empting and managing operational risks. Through our near real-time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity. Our ambition: Enable C-suites to act faster, smarter, and with absolute confidence—driving rapid digital transformation in risk management.

Job Purpose

The QRT Lead for Employee Transport is responsible for overseeing and managing the Quick Response Team operations to ensure safe, timely, and efficient transportation of employees through approved official transport systems/cabs in coordination with the Transport Command Center (TCC). The role includes coordinating emergency responses, monitoring routes, addressing real-time issues, and ensuring compliance with transport and safety policies.

Key Responsibilities

• Lead and manage the Quick Response Team to monitor and respond to any transport-related issues in real-time in coordination with TCC.
• Ensure 24/7 readiness of the QRT for rapid deployment during emergencies, delays, or route deviations.
• Coordinate with TCC & monitor all employee transport activities through GPS tracking systems and transport management software.
• Ensure employee safety during transit, particularly during night shifts and in high-risk zones.
• Respond promptly to safety concerns, incidents, or breakdowns and escape as necessary in coordination with TCC.
• Maintain clear and timely communication with TCC regarding delays, route changes, or emergencies.
• Coordinate with TCC for handling escalations and incident investigations (if required).
• Effective & regular/day coordination with TCC.
• Maintain accurate records of QRT activity, incidents, and resolutions.
• Prepare daily, weekly, and monthly reports related to transport issues and QRT interventions.
• Contribute to continuous improvement of transport processes, risk mitigation plans, and policy enforcement.
• Train QRT members in handling emergencies, use of communication tools, and soft skills for interacting with employees.
• Schedule and supervise QRT team shifts to ensure adequate coverage at all times.

Key Skills & Qualifications

• Minimum 5–6 years of experience in employee transport, security, or facilities management, preferably in a BPO, ITES, or corporate environment.
• Proven experience in handling transport emergencies and team leadership.
• Familiarity with GPS tracking systems, transport software, and incident management tools.
• Strong communication, problem-solving, and decision-making skills.
• Knowledge of local transport laws, safety protocols, and emergency response procedures.
• Willingness to work in rotational shifts including nights, weekends, and public holidays.
• Background in security, military, or law enforcement is a plus.

Preferred Certifications (if any)

• First Aid & CPR Training
• Defensive Driving or Transport Safety Certification
• Incident Management or Emergency Response Training

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