Transport Command Centre Executive

Datasurfr; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

MitKat Advisory in Bengaluru is seeking a TTCC Executive to support a Global IT MNC client embedded in the client environment. This embedded role ensures smooth transport operations by following SOPs, monitoring issues, logging alarms, and producing incident reports, with prompt escalation when required.

You will monitor external threats to transport operations, collaborate with security teams on mitigation, and coordinate with stakeholders.

Qualifications

• Bachelor’s degree in logistics, operations management, or related field.
• 2–4 years of experience in transport operations or logistics.
• Strong understanding of SOPs and safety/compliance.
• Excellent organizational and multitasking abilities.
• Experience with incident management systems and tools.

Responsibilities

• Monitor transport operations closely and ensure SOP adherence; identify deviations and address issues.
• Log alarms and create incident reports; notify shift leads and escalate as needed.
• Follow escalation procedures to resolve critical issues; maintain clear communication with teams.
• Monitor external physical and geopolitical threats; collaborate with security teams to mitigate risks.

Skills

Organizational skills

Communication skills

Attention to detail

SOP compliance

Incident management

Education

Bachelor’s degree in Logistics/Operations Management

Job description

MitKat Advisory is a global risk consultancy enabling sustainable resilience by pre-empting and managing operational risks. Through our near real-time risk intelligence platform, datasurfr.ai, and deep expertise in security consulting, design, and embedded services, we support leading organisations worldwide in safeguarding operations and ensuring continuity.Our ambition: Enable C-suites to act faster, smarter, and with absolute confidence—drivingrapid digital transformation in risk management.

Job Description

• MitKat is looking to place a TTCC Executive for its Global IT MNC Client. This position will be an embedded position. The TTCC Executive will ensure the smooth functioning of transport services in adherence to established Standard Operating Procedures (SOPs). The successful candidate will be responsible for monitoring transport issues, logging alarms, creating incident reports, and promptly responding to requests, including escalation when necessary. Additionally, they will oversee external physical and geopolitical threats that may impact transport operations, ensuring proactive measures are in place to mitigate risks.

Key Responsibilities

• Monitoring & Compliance: Monitor transport operations closely, ensuring compliance with established SOPs and protocols. Identify deviations from SOPs and promptly address issues to maintain operational integrity. Conduct regular audits and checks to verify adherence to safety and regulatory requirements.
• Incident Reporting & Response: Log alarms and create detailed incident reports in accordance with predetermined procedures. Notify shift leads promptly of any alarms or incidents, providing relevant information and updates. Respond to call-in requests from personnel or stakeholders, triaging issues and escalating as per the defined process.
• Escalation Procedures: Follow established escalation procedures to ensure timely resolution of critical issues. Assess the severity and impact of incidents, escalating to appropriate stakeholders as necessary. Maintain communication channels with relevant teams and stakeholders to facilitate efficient resolution of escalated issues.
• Threat Monitoring & Mitigation: Monitor external physical and geopolitical threats that may pose risks to transport operations. Stay informed about local and global events, assessing potential impacts on transport infrastructure and services. Collaborate with security teams to develop strategies for mitigating identified threats and enhancing transport security.

Qualifications & Skills (Required)

• Bachelor’s degree in Logistics, Operations Management, or a related field preferred.
• Experience of 2-4 years in a similar role, preferably in transport operations, logistics, or emergency response.
• Strong understanding of transport operations and associated SOPs, with a focus on safety and compliance.
• Excellent organizational skills and attention to detail, with the ability to effectively manage multiple tasks and priorities.
• Strong communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels.
• Proven ability to remain calm and composed under pressure, especially during incident response scenarios.
• Familiarity with incident management systems and tools for logging and tracking incidents.
• Knowledge of geopolitical factors and their potential impact on transport operations is desirable.