QA Manager

HDFC Bank; Bengaluru; On-site; INR 2,600,000 - 3,800,000; Full time

Job summary

HDFC Bank is seeking a QA Manager to own end-to-end Quality Engineering strategy for Retail Net and Mobile Banking platforms. You will directly manage a team of SDETs and QA Engineers, guiding hiring, performance reviews, and career development.

Responsibilities include resource planning, recruitment, defining QE roadmaps, and driving efficiency initiatives. You will report on KPIs/SLAs with JIRA, Zephyr, and dashboards within a SAFe Agile setup.

Qualifications

• Direct people management of a QE team including hiring, performance reviews and career development.
• Drive performance management, talent retention and career pathing.
• Lead resource allocation across squads with skill-to-task mapping.
• Lead recruitment for QE to scale automation and cloud-native testing.
• Define and implement the long-term QE roadmap aligned with Engineering strategy.
• Drive efficiency gains, shift-left testing and cost optimization initiatives.
• Establish KPIs/SLAs and executive reports using JIRA, Zephyr and dashboards.
• Refine QE processes in a SAFe Agile environment to improve velocity while preserving security.
• Provide leadership across BFSI domains (UPI, Payments, Wallets, Onboarding, Loans, Investments).
• Oversee automation strategy and architectural guidance on SDET and TDD frameworks.

Responsibilities

• Lead, mentor and manage a QE team.
• Oversee resource planning across multiple squads.
• Drive QE recruitment and talent development.
• Define the QE strategy and roadmap for Digital Banking.

Skills

Team leadership

Resource planning

Recruitment

Quality strategy

SAFe Agile

Performance management

Stakeholder reporting

Automation strategy

Tools

JIRA

Zephyr

Job description

As the QA Manager you will be responsible for the end-to-end Quality Engineering (QE) strategy for our Retail Net and Mobile Banking platforms. Unlike the Lead SDET role, this position involves direct people management, including hiring, performance reviews, and career development for a team of SDETs and QA Engineers.

• Team Development: Lead, mentor, and manage a team of SDETs and QA Engineers. Drive performance management, talent retention, and career pathing.
• Resource Planning: Manage resource allocation across multiple squads, ensuring optimal utilization and skill-to-task mapping.
• Recruitment: Lead the hiring process for the QE division to scale technical capabilities in automation and cloud-native testing.
• Test Strategy & Roadmap: Define and implement the long-term QE roadmap for Digital Banking, aligning it with the overall Engineering strategy.
• Efficiency & Quality Initiatives: Drive organization-wide quality initiatives focused on Efficiency Gains, Shift-Left testing, and Cost Optimization.
• Metrics & Reporting: Establish and govern KPIs/SLAs. Provide executive-level reports and actionable insights using JIRA, Zephyr, and custom dashboards.
• Process Engineering: Define and refine QE processes in a SAFe Agile environment to improve velocity without compromising banking security.
• BFSI Knowledge: Provide leadership across complex banking domains (UPI, Payments, Wallets, Onboarding, Loans, and Investments).
• Automation Strategy: Overlook the transition from manual to Automation-First testing. Provide architectural guidance on SDET and TDD frameworks.