QA ENGINEER & TECHNICAL SUPPORT

ProLegion Inc.; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

ProLegion Inc. in Noida, Sector 63, is seeking a versatile QA Engineer and Technical Support specialist to ensure software quality with automation testing while acting as a main client contact and coordinating with development teams.

You will design and maintain automated test scripts, lead QA activities in Agile environments, support clients with technical issues, and help optimize testing processes across projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology (IT), or a related field.
• Proficiency in both manual testing and automated testing.
• Experience with Agile/Scrum and Waterfall software development life cycle methodologies.
• 2–4 years of well-rounded quality assurance testing experience.
• At least 1 year of technical support or technical consulting experience.
• Strong organizational skills with multitasking and prioritization.
• Excellent written and verbal communication skills and ability to collaborate with cross-functional teams.
• Preferred: at least 1 year of experience using AI tools.

Responsibilities

• Develop and enforce an automated software quality engineering strategy and processes to ensure consistent application quality.
• Design, develop, and maintain automated test scripts and frameworks with project teams.
• Lead and manage project quality, ensuring timelines, costs, and quality standards are met.
• Provide hands-on leadership throughout the QA lifecycle in Agile environments.
• Estimate testing effort and maintain a testing coverage matrix.
• Define automation test strategies and plans considering business ROI.
• Identify device coverage for applications.

Skills

QA Testing

Automation

Agile/Scrum

Waterfall

Client-facing

Project coordination

AI tools

Education

Bachelor's degree in CS/IT

Job description

JOB Title: QA ENGINEER & TECHNICAL SUPPORT

Location: Noida, Sector 63 (On-site)

Experience: 2–4 years

Employment Type: Full-time

Job Summary

We are seeking a versatile and highly skilled individual to join our team as a QA Engineer and Technical Support professional. This role combines technical expertise in software quality assurance, particularly automation testing, with strong client-facing and project coordination abilities. The successful candidate will help ensure the quality of our software applications while serving as a primary contact for clients, managing their needs, and facilitating effective communication between clients and development teams.

Key Responsibilities

Software Quality Assurance and Automation

• Develop and enforce a robust automated software quality engineering strategy, including practices and processes that ensure consistent application quality.

• Design, develop, and maintain automated test scripts and frameworks, collaborating closely with project and business teams to improve system effectiveness and efficiency.

• Lead and manage project quality through effective quality engineering practices, ensuring deliverables meet agreed timelines, cost expectations, and quality standards.

• Provide hands-on leadership throughout the QA lifecycle, supporting both manual and automated testing in an Agile environment.

• Estimate testing effort for low- and medium-complexity applications and maintain a comprehensive test coverage matrix.

• Define automation test strategies and test plans for different applications, taking business needs and return on investment (ROI) into account.

• Identify appropriate device coverage for applications.

Client and Technical Support

• Serve as the first point of contact for customer concerns related to technical issues, advocate for customers, and communicate their needs to internal developers.

• Respond to and resolve technical inquiries promptly in accordance with established service-level agreement (SLA) guidelines.

• Stay aware of customer business priorities and key events, providing proactive issue-status updates to relevant stakeholders.

• Record and document customer issues according to established processes; troubleshoot and qualify cases before escalating them to developers.

• Troubleshoot implementation problems and investigate complex issues that require in-depth evaluation and problem-solving skills.

• Collaborate with internal teams to learn new concepts, resolve complex issues, and occasionally lead knowledge-sharing sessions.

• Reproduce customer-reported issues using available documentation, knowledge bases, community resources, and peer support.

Team Leadership and Collaboration

• Guide and oversee a small team of 3–6 people throughout the software development life cycle (SDLC), from test-case creation through test closure.

• Demonstrate expertise in defect management, including defining and improving defect documentation and the TAR lifecycle process.

• Ensure the team follows established defect-management and other quality processes.

• Mentor and coach team members to support their professional growth.

• Collaborate with development teams to explain client issues and help identify actionable solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology (IT), or a related field.

• Proficiency in both manual testing and hands-on automated testing.

• Experience with Agile/Scrum and Waterfall software development life cycle methodologies.

• 2–4 years of well-rounded quality assurance testing experience.

• At least 1 year of technical support or technical consulting experience.

• Strong organizational skills, with the ability to multitask and prioritize requirements.

• Excellent written and verbal communication skills and the ability to collaborate effectively with cross-functional teams.

• Preferred: At least 1 year of experience using AI tools.