Qa Analyst

Wissenpro It Solutions; Gurugram District, Hyderabad; On-site; INR 400,000 - 640,000; Full time

Job summary

Wissenpro It Solutions in Gurugram is seeking an experienced Quality Analyst (QA) for Content Moderation and Trust & Safety to ensure policy compliance and service quality.

The role focuses on RCA, quality audits, calibration, content review, coaching, feedback, and monitoring metrics, with emphasis on stakeholder collaboration and continuous process improvement.

Qualifications

• 2+ years of experience in Content Moderation, Trust & Safety, or related digital operations.
• Strong expertise in RCA, calibration, quality audits, and content review.
• Excellent communication, analytical skills, and stakeholder management.

Responsibilities

• Perform quality audits and RCA to identify root causes.
• Calibrate quality monitoring and coaching for agents.
• Review content and enforce policies while tracking quality metrics.

Skills

Quality Assurance

Content Moderation

Trust & Safety

Quality Audits

RCA

Calibration

Policy Enforcement

Content Review

Stakeholder Management

Communication Skills

Job description

Quality Analyst (QA) | Content Moderation | Trust & Safety | RCA | Quality Audits

Quality Analyst, QA, Content Moderation, Trust & Safety, Content Review, Root Cause Analysis (RCA), Quality Audits, Calibration, Quality Assurance, Policy Enforcement, Customer Support, BPO, Operations, Digital Operations, Process Improvement

Seeking an experienced Quality Analyst (QA) with 2+ years of experience in Content Moderation, Trust & Safety, Digital Operations, Customer Support, or BPO Quality. Strong expertise in Quality Audits, RCA, Calibration, Quality Monitoring, Content Review, Policy Enforcement, Coaching, Feedback, Quality Metrics, and Process Improvement. Candidates with experience in COMO, Content Moderation, Trust & Safety, Risk & Compliance, or Voice/Non-Voice QA are highly preferred. Excellent communication, analytical skills, and stakeholder management are essential.