Quality Analyst

Em Sol Co In; Gurugram District, Hyderabad; On-site; INR 320,000 - 460,000; Full time

Job summary

Em Sol Co In is seeking a Quality Assurance Analyst to review investigative casework, apply QA/QC scoring aligned to regulatory expectations, and identify trends, root causes and opportunities for improvement across processes.

The role requires strong content moderation experience, excellent written and verbal communication, and the ability to lead calibration sessions across teams to ensure consistency and high standards of quality.

Qualifications

• 2+ years of QA analysis experience in a BPO/customer service context.
• Strong experience in content moderation.
• Good communication skills.

Responsibilities

• Conduct quality reviews of investigative casework.
• Apply QA/QC scoring methodologies aligned to regulatory expectations.
• Identify trends, root causes, and areas for improvement.
• Lead calibration sessions to ensure consistency across teams.
• Screening.

Skills

QA analysis

Content moderation

Communication

Job description

Responsibilities

• Conduct quality reviews of investigative casework
• Apply QA/QC scoring methodologies aligned to regulatory expectations
• Identify trends, root causes, and areas for improvement
• Lead calibration sessions to ensure consistency across teams
• Screening

Required Candidate profile

• 2+ years of experience in Quality analysis in a BPO/Customer Service Process
• Strong experience in Content Moderation
• Good communication skills