Q/A and Trainer

Nice Finance And Leasing; Jaipur; On-site; INR 300,000 - 520,000; Full time

Job summary

Nice Finance and Leasing Private Limited, Jaipur, India, seeks an experienced Trainer & Quality Analyst to lead training initiatives, monitor call quality, and drive performance improvements for telecalling teams across Sales, Collections, and Recovery.

The role emphasizes developing training programs, coaching agents, and implementing QA processes to raise standards and customer outcomes.

Qualifications

• UG: Any Graduate

Responsibilities

• Manage training for telecalling teams
• Monitor call quality and provide feedback
• Drive performance improvement across Sales, Collections, and Recovery teams

Skills

Training

Quality monitoring

Call handling

Performance improvement

Telecalling

Education

Any Graduate

Job description

Posted: 2 days ago Openings: 5 Applicants: Less than 10

We are looking for an experienced Trainer & Quality Analyst to manage training, call quality monitoring, and performance improvement for telecalling teams across Sales, Collections, and Recovery.

Role Category: Quality Assurance and Testing

Education

UG: Any Graduate

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

Nice Finance and Leasing Private Limited (CIN: U65993RJ2016PTC049566) is an RBI-registered NBFC headquartered at F-4, H-21A, Bhagat Singh Marg, C-Scheme, Jaipur, Rajasthan 302001

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