Cordance RFP | Cloud NOC | Automation, Integration &Auto-Remediation
ROLE PURPOSE
ENGAGEMENT CONTEXT
Design and maintain operationalautomation connecting monitoring signals to ITSM workflows and approvedremediation across AWS and Azure, reducing manual effort and acceleratingrecovery.
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Key Responsibilities
- · Develop Python/PowerShellautomation for cloud operations, diagnostics and remediation.
- · Integrate Datadog, CloudWatch,Azure Monitor and ITSM through APIs/webhooks.
- · Automate alert enrichment,ticket creation/update, health checks and approved remediation.
- · Build reusable AWS/Azureoperational scripts and modules.
- · Implement validation, logging,retry, error handling and rollback controls.
- · Develop automation runbookswith prerequisites, risks and rollback procedures.
- · Identify high-volume manual NOCactivities suitable for automation.
- · Implement approval gates andguardrails for high-risk actions.
- · Maintain version-controlledautomation assets and secure coding practices.
- · Test automation in controlledenvironments before production.
- · Track automation success andmanual effort avoided.
Must-Have Technical & Operational Skills
- · 5+ years scripting/automationwith strong Python and PowerShell.
- · REST API, JSON, webhook andauthentication concepts.
- · Monitoring/observability-to-ITSMintegration.
- · CloudWatch and Azure Monitorautomation.
- · Cloud operations understanding.
- · Production-quality coding withlogging, security and rollback.
- · Git/version control andcontrolled releases.
- · ITIL change controls andproduction automation governance.
Nice-to-Have Skills
- · Jira Service Management orServiceNow APIs.
- · Terraform, GitHub Actions orAzure DevOps.
- · AWS Lambda, Azure Functions orLogic Apps.
- · EventBridge/Event Grid andevent-driven architecture.
- · AIOps, LLM/RAG or agenticautomation.
- · Human-approved auto-remediationguardrails.
Working Model
- · Operate within defined governance,security, access-control, change and escalation procedures.
- · Maintain accurate operationaldocumentation, handover records and knowledge assets.