PWO

Aster DM Healthcare; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Aster DM Healthcare in Hyderabad invites applications for a patient feedback coordinator role. The candidate will interact with patients and attendants daily to collect and monitor feedback, resolve issues from admission through discharge, and coordinate with department heads to close cases and communicate resolutions.

The role requires good communication, interpersonal skills, and basic computer literacy. Fresh graduates from a hospital background will be trained on the job, with close

Qualifications

• Graduate with exposure to basic administration and hospital policies.
• Freshers can be trained on the job.

Responsibilities

• Interacting with patients and taking daily feedback; resolving issues from admission to discharge.
• Coordinating unresolved issues with departmental heads and updating patients on complaint resolution.
• Compiling feedback on hospital services and understanding queries from patients/attendants for services in units, theatres and diagnostics.
• Attending to complaints and facilitating timely actions.
• Guiding and ensuring collection of filled feedback forms before discharge.
• Reaching out to patients for negative inputs with an assurance for resolving issues and improving services.
• Making courtesy follow-up calls to discharged patients.
• Recording tele-feedbacks to generate reports.
• Maintaining tracker sheet and trend analysis of patient satisfaction index.

Skills

Communication

Interpersonal skills

Computer literacy

Education

Graduate degree

Job description

Note: Only Female candidates are required to apply and only from Hospitals Background.

Job content:

Assist in getting proper feedback on services to patients and their attendants.

Duties:

• Interacting with patients and taking feedback on a daily basis; resolving issues from admission till discharge based on feedback.
• Coordinating unresolved issues with respective departmental heads and getting back to patients with update of complaint resolution.
• Compiling feedback on hospital services; understanding queries raised by patients/ attendants for the services offered in the areas of intensive units, operation theatres and diagnostics.
• Attending to complaints and facilitating appropriate and timely actions.
• Guiding and ensuring collection of filled feedback forms before the patient is discharged from hospital.
• Reaching out to patients in case of negative inputs in feedback forms with an assurance for resolving the issue and reverting with improved services.
• Making courtesy follow-up calls to discharged patients.
• Recording tele-feedbacks to generate reports.
• Maintaining tracker sheet and trend analysis of patient satisfaction index.

Required knowledge:

The candidate should have relevant exposure to basic administration; knowledge of the organizations policies and procedures expected.

Required skills:

Good communication and interpersonal skills required; should be computer literate.

Education, experience and formal training:

The candidate must be a graduate. Freshers can be trained on the job.

Role complexity:

The role entails close interaction with patients, attendants and coordination with other departments.

Interpersonal skills:

The candidate should have good interpersonal skills to interact with patients, attendants, doctors and other departmental staff.

Supervisory skills:

Limited scope for supervisory skills as the job mainly entails coordination with patients for feedback and corrective and facilitative measures.

Independent judgment:

Established procedures and policies govern most of the work. Therefore, less opportunity to exercise independent judgment or initiative.

Reporting:

To the Manager, Administration/Hospital Administrator.

Reports/records:

• Daily MIS reports
• Daily reports
• Patient details records