Provisioning Specialist

TechnoMile; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Remote, hybrid, and in-office options

Tuition reimbursement

Job summary

TechnoMile is seeking a Provisioning Specialist in Nagpur/Pune to manage onboarding, environment setup, and Salesforce provisioning for our SaaS products. You will bridge Customer Success, Sales, Product, and Engineering to ensure timely, accurate access and activation for customers.

The role requires 2–5 years in provisioning or Salesforce operations, strong communication, and meticulous attention to detail in a hybrid work setting.

Qualifications

• Bachelor's degree in IT/CS or related field.
• 2–5 years in provisioning, SaaS operations, Salesforce administration, onboarding, or technical operations.
• Experience with Salesforce environments and user management.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication; ability to manage multiple priorities.

Responsibilities

• Provision and configure customer environments for Salesforce-based products and applications.
• Manage onboarding activities including account setup, user creation, profiles/permissions, and feature enablement.
• Validate configurations and readiness before product activation.
• Support environment management across production, sandbox, and testing.
• Deliver provisioning within SLAs and maintain process docs.

Skills

User Management

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Data Loader

Job description

Location: Nagpur or Pune, India; Hybrid | In-Office Options

About the Role

We areseekinga detail-oriented and customer-focusedProvisioning Specialistto join our Salesforce product development organization. The Provisioning Specialist willbe responsible formanaging customer onboarding, product provisioning, environment setup, license management, and configuration activities to ensurea seamlesscustomer experience.

This role serves as a critical bridge between Customer Success, Sales, Product, Support, and Engineering teams, ensuring that customers receivetimelyandaccurateaccess to Salesforce-based products and services. The ideal candidate has strong operational skills, experience working with Salesforce environments, and a passion for delivering exceptional customerexperiences.

WhatYou’llDo:

Customer Provisioning & Onboarding

• Provision and configure customer environments for Salesforce-based products and applications.
• Manage new customer onboarding activities, including account setup, user creation, profiles/permissions assignment, and feature enablement.
• Validate customer configurations and ensure readiness before product activation.
• Assist with environment management across production, sandbox, and testing environments.
• Support deployment activities and release readiness tasks.

Delivery & Quality

• Execute provisioning requests within defined SLAs.
• Perform quality checks to ensureaccurateprovisioning and configuration.
• Develop and maintain process documentation.
• Track provisioning activities and provide operational reports and metrics.
• Identify opportunities for automation and process improvement.

Cross-Functional Collaboration

• Act as a point of contact for provisioning-related inquiries and escalations.
• Participate in customer onboarding meetings.
• Communicate provisioning status and timelines to internal stakeholders.

Qualifications

• Bachelor's degree in Information Technology , Computer Science, or related field.
• 2–5 years of experience in provisioning, SaaS operations, Salesforce administration, customer onboarding, or technical operations.
• Experience working with Salesforce environments and user management.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills .
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience supporting Salesforce AppExchange products or ISV applications.
• Knowledge of Salesforce security, sharing, profiles, permission sets, and roles.
• Familiarity with customer onboarding and customer success processes.
• Experience working in Agile and SaaS product environments.

Technical Skills:

• User Management

Tools

• Data Loader

Who We Are

TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimizebusiness development and sales processes.
• Streamline and de-risk contract management.
• Unlock the value of public andprivate datafor a competitive advantage.

Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

Our Culture

• Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative. We embrace challenges and create solutions others cannot.
• Flexible. Remote, hybrid, and in-office options support your best work.
• Global. With teams across the U.S. and India, we collaborate worldwide with one mission.