Associate Provisioning Analyst

logicmonitor; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

LogicMonitor in Pune is seeking an Associate Provisioning Analyst to support centralized provisioning operations for new customers, renewals, trials, and feature enablements. You will validate requests against Salesforce and contract data, coordinate with Sales, Customer Success, and Product teams, and ensure compliance with internal policies.

You will contribute to process improvements, leverage AI-enabled tools responsibly, and help build scalable provisioning processes to reduce risk and

Qualifications

• 0-2 years of experience in SaaS operations, provisioning, sales operations, customer operations, order management, support operations, or a related role.
• Bachelor's degree in business, Engineering, Information Systems, Computer Science, Operations, or equivalent practical experience.
• Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools.
• Strong attention to detail and ability to follow structured processes accurately.
• Ability to manage multiple requests, prioritize work, and meet defined turnaround times.
• Strong written and verbal communication skills with the ability to work cross-functionally.
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Familiarity with Generative AI, with the ability to effectively prompt and produce desired outputs

Responsibilities

• Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.
• Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.
• Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.
• Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.
• Support audits, SLA tracking, reporting, case volume analysis, and process documentation.
• Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.
• Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.

Skills

Attention to detail

Communication skills

Cross-functional collaboration

AI tools proficiency

Education

Bachelor's degree in Business/Engineering/Information Systems/CS

Tools

Salesforce

CRM tools

Ticketing systems

Admin portals

Workflow tools

Job description

About Us:

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Pune. You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

To learn more about life at LogicMonitor, check out our Careers Page .

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

LogicMonitor is looking for a detail-oriented and process-driven Associate Provisioning Analyst to support centralized provisioning operations.

In this role, you will support customer account setup, product activation, feature enablement, POCs/trials, contract updates, portal changes, and customer lifecycle provisioning activities. You will help ensure provisioning requests are processed accurately, validated against Salesforce and approved contract information, and documented properly for auditability and operational visibility.

This is a unique opportunity to be part of a growing function at LogicMonitor as we build a centralized provisioning model that improves control, reduces manual risk, and supports scalable operations. As a crucial member of the Provisioning Operations team, this role will help LogicMonitor accelerate growth by ensuring customers, Sales, Customer Success, and internal teams have a reliable and accurate provisioning process.

As an Associate Provisioning Analyst, you'll be empowered to learn SaaS operations, work cross-functionally, use AI-enabled tools responsibly, and contribute to process improvements that support speed, accuracy, and automation.

Here’s a closer look at this key role:

What You’ll Do

• Support provisioning requests for new customers, renewals, trials, POCs, feature enablement, contract updates, portal changes, and deactivation requests.
• Validate provisioning requests against Salesforce records, customer entitlements, approvals, contract details, and internal policies before making account or feature changes.
• Coordinate with Sales, Sales Engineering, Customer Success, Deal Desk, Billing, Product, and Engineering teams to resolve missing information or provisioning blockers.
• Follow defined SOPs and approval processes to reduce provisioning risk and ensure consistent, accurate execution.
• Support audits, SLA tracking, reporting, case volume analysis, and process documentation.
• Identify repetitive manual tasks and recommend opportunities for process improvement, automation, or AI-assisted workflows.
• Leverage AI tools responsibly to support documentation, case analysis, reporting, workflow efficiency, and process improvement while validating outputs for accuracy.

What You’ll Need

• 0-2 years of experience in SaaS operations, provisioning, sales operations, customer operations, order management, support operations, or a related role.
• Bachelor's degree in business, Engineering, Information Systems, Computer Science, Operations, or equivalent practical experience.
• Experience working with business systems such as Salesforce, CRM tools, ticketing systems, admin portals, or workflow tools.
• Strong attention to detail and ability to follow structured processes accurately.
• Ability to manage multiple requests, prioritize work, and meet defined turnaround times.
• Strong written and verbal communication skills with the ability to work cross-functionally.
• Experience using AI tools to enhance productivity, innovation, or problem-solving
• Familiarity with Generative AI, with the ability to effectively prompt and produce desired outputs
• Demonstrated ability to