Project Support Engineer

Intozi; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Opportunity to work on cutting-edge AI solutions

Fast-paced learning environment

Growth path towards Project Engineer / Implementation Lead roles

Competitive salary and performance incentives

Job summary

Intozi in Gurugram is seeking a Project Support Engineer to ensure smooth deployment and support of AI-based video analytics projects. Responsibilities include assisting in installation, conducting system testing, and providing L1/L2 support for customer queries.

The ideal candidate has a background in networking and AI concepts, with a B.Tech or equivalent. Join our innovative team and grow in a fast-paced environment with competitive salary and incentives.

Qualifications

• 1-5 years of experience in a technical support role.
• Familiarity with AI/video analytics concepts is preferred.
• Ability to work under pressure during project go-live and PoC phases.

Responsibilities

• Assist in installation, configuration, and commissioning of Intozi video analytics systems.
• Conduct system testing, verification, and ensure readiness for PoCs and production deployments.
• Provide L1/L2 support for customer queries and incident resolution.

Skills

Basic understanding of networking, IP cameras, NVR/VMS systems, and server hardware

Knowledge of Linux, command-line usage, and basic troubleshooting

Strong communication and customer-handling abilities

Education

B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related fields

Tools

Docker

Job description

Project Support Engineer – Intozi Tech Pvt. Ltd.

Location: Gurgaon

Department: Project Delivery & Customer Success

Experience: 1–5 Years

Type: Full-Time, On-Site

About Intozi

Intozi is a fast-growing AI video analytics and computer vision company building cutting-edge solutions like Ikshana – AI Vision Agent, Highway & Mobility analytics, Airport analytics, Manufacturing compliance intelligence, and custom CV deployments across India.

We are looking for a Project Support Engineer who can ensure smooth deployment, onboarding, support, and delivery of AI-based video analytics projects.

Responsibilities

• Assist in installation, configuration, and commissioning of Intozi video analytics systems.
• Coordinate with field engineers for camera integration, network setup, and hardware readiness.
• Conduct system testing, verification, and ensure readiness for PoCs and production deployments.
• Diagnose issues related to cameras, servers, GPUs, networking, and software components.
• Work closely with the engineering team to resolve bugs, configuration errors, and site‑specific challenges.
• Provide L1/L2 support for customer queries and incident resolution.
• Monitor system health, alerts, and analytics performance through dashboards.
• Prepare deployment reports, checklists, logs, RCA documents, and customer update reports.
• Track SLA compliance and ensure timely ticket closures.
• Interact with clients, system integrators, and partners for smooth project execution.
• Conduct user training and help customers understand product workflows.
• Support demo setups, PoCs, and pilot deployments.
• Maintain installation guides, site survey reports, network diagrams, and deployment documentation.
• Ensure adherence to project timelines and quality standards.

Skills & Qualifications

• Basic understanding of networking, IP cameras, NVR/VMS systems, and server hardware.
• Knowledge of Linux, command‑line usage, and basic troubleshooting.
• Familiarity with AI/video analytics concepts (preferred).
• Exposure to cloud/on‑prem deployments, GPUs, and Docker (added advantage).
• Strong communication and customer‑handling abilities.
• Ability to work under pressure during project go‑live and PoC phases.
• Good documentation and coordination skills.
• B.Tech / B.E. / Diploma in Electronics, Computer Science, IT, or related fields.

What We Offer

• Opportunity to work on cutting‑edge AI and computer vision solutions.
• Fast‑paced learning environment with real exposure to enterprise deployments.
• Growth path towards Project Engineer / Implementation Lead roles.
• Competitive salary and performance incentives.