Project & Solution Consultant

Leena AI; Gurugram District; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

A tech-driven solutions company is seeking a Project & Solution Consultant to drive successful implementations and collaborate with clients. This mid-senior level position requires 5+ years of experience, a Bachelor's in Engineering, and a strong grasp of SaaS platforms. Ideal candidates will thrive in a hybrid role, navigating both project management and solution consulting. Skills in API exposure and Agile methodologies are essential. This full-time role is based in Gurgaon, offering the opportunity to impact enterprise implementations.

Qualifications

• 5+ years of experience in project delivery or solution consulting roles in SaaS or tech-driven organizations.
• Strong understanding of enterprise SaaS platforms, preferably HR tech, AI, or chatbot platforms.
• Ability to manage ambiguity and take ownership across delivery and solutioning.

Responsibilities

• Drive successful implementation projects from kickoff to go-live.
• Act as the primary point of contact for customers.
• Design and document solution architecture in line with customer needs.

Skills

Project delivery

Solution consulting

Client communication

Analytical skills

Agile methodology

Education

Bachelor’s degree in Engineering from a Tier 1 college

Tools

JIRA

Postman

Job description

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Abbott, Sony and HDFC Bank. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 1000+ platforms, including SAP, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised a $40M investment from Greycroft and Bessemer Venture Partners.

Job Title: Project & Solution Consultant
Location: Gurgaon| Experience: 5+ years

Job Overview
We’re looking for a high-energy, versatile professional who can own the delivery of enterprise implementations end-to-end—combining the structure of a Project Manager with the technical and client-facing depth of a Solution Consultant. This is a hybrid role, perfect for someone who thrives in ambiguity, enjoys problem-solving, and wants to work closely with both customers and product teams.

Key Responsibilities

• Drive successful implementation projects from kickoff to go-live, ensuring scope, timeline, and quality targets are met.
• Act as the primary point of contact for customers, translating business requirements into platform capabilities.
• Design and document solution architecture in line with customer needs.
• Coordinate internal cross-functional teams (Engineering, Product, QA) and external stakeholders for seamless delivery.
• Build and maintain detailed project plans, tracking against KPIs and proactively mitigating risks.
• Lead discovery and solutioning workshops with clients to gather requirements.
• Ensure effective change request handling and manage scope creep smartly.
• Support UAT planning and rollout strategies.
• Provide troubleshooting help during configuration and integration, including reviewing logs and working with APIs.
• Recommend improvements in implementation playbooks based on learnings from ongoing projects.

Requirements

• Bachelor’s degree in Engineering from a Tier 1 college (Master’s or PMP certification is a plus).
• 5+ years of experience in project delivery or solution consulting roles in SaaS or tech-driven organizations.
• Strong understanding of enterprise SaaS platforms, preferably HR tech, AI, or chatbot platforms.
• Exposure to APIs (REST/SOAP), basic scripting/debugging, Postman, and working knowledge of databases.
• Strong analytical, documentation, and client communication skills.
• Experience balancing multiple projects in a fast-paced, dynamic environment.
• Ability to manage ambiguity and take ownership across delivery and solutioning.
• Familiarity with Agile methodology and tools like JIRA, Asana, or Monday.com.

Good to Have

• Prior experience with chatbot or virtual assistant platforms (Dialogflow, MS Bot Framework, etc.)
• Exposure to Workday, SuccessFactors, or other HRIS platforms
• Experience working across global time zones (especially US/Europe)

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industries: Software Development