Program Manager - Student Operations (Offline Programs)

IIDE; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

IIDE is seeking a Program Manager for Offline Student Operations to lead a portfolio of partner colleges, drive academic outcomes, student success, and partnerships. You will build and guide a high-performing on-ground team, ensuring alignment with institutional goals and brand standards.

The role requires a proven track record in ed-tech, 8+ years in student-facing roles, and strong leadership. You will set benchmarks, monitor performance, and collaborate with admissions, marketing, and

Qualifications

• Minimum of 8+ years of enthusiastic engagement in student-facing roles.
• Proven leadership experience within ed-tech or student-centric environments.
• Track record of guiding teams of 5-10 individuals toward growth.
• Vibrant, optimistic mindset with analytical problem-solving skills.
• Ability to navigate challenging situations and ensure delightful student experiences.

Responsibilities

• Own end-to-end performance across assigned colleges including academics, student success, and operations.
• Set benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction.
• Lead and develop on-ground college teams with accountability for outcomes.
• Establish SOPs and operating rhythms to drive consistency and scale.
• Manage senior-level relationships with Principals, Deans, and administrators.

Skills

Leadership experience

Team management

Student-facing roles

Analytical skills

Problem solving

Tools

Ticketing software

Job description

Program Manager - Student Operations (Offline Programs)

The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities

Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.

Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction

Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams

Ensure consistency in program standards, student experience, and brand representation across colleges

Report portfolio health to senior leadership with structured insights, accuracy, and clear recommendations.

2. Leadership, Talent Strategy & Accountability

Lead, coach, and develop on-ground college teams with clear accountability for outcomes.

Define performance expectations, role ownership, and growth pathways

Conduct regular performance reviews, feedback conversations, and capability-building discussions

Identify skill gaps and drive targeted training, coaching, or role realignment

Hire and onboard team members as the portfolio scales, ensuring readiness and cultural alignment.

Create, refine, and enforce SOPs and operating rhythms to drive consistency, accountability, and scalability across student operations

Own senior-level relationships with Principals, HODs, Deans, and administrative leadership

Lead structured review conversations on academic outcomes, examination performance, student success, and partnership health.

Represent IIDE in high-stakes discussions, ensuring trust, accountability, and long-term alignment

Identify opportunities for portfolio expansion, new batches, and program growth

Collaborate with admissions, marketing, academic, and placements teams to support growth across assigned colleges.

4. Academic Quality, Examinations & Student Success

Govern academic quality across colleges including trainer effectiveness, content delivery, and batch performance.

Own examination readiness and outcome governance, ensuring timely planning and coordination, compliance with academic and institutional requirements, and smooth execution with effective issue resolution

Review academic, examination, and student success data to surface quality risks and preparedness gaps

Ensure timely interventions for at-risk students, batches, or colleges

Champion a strong student success culture through engagement, industry exposure, and community initiatives

5. Placements Enablement & Outcome Support

Partner with central placements and career services teams to support placement readiness across colleges.

Ensure academic alignment, engagement initiatives, and operational coordination to enable strong placement outcomes

Track and review placement-related metrics at a portfolio level (readiness, participation, outcomes)

Work with college leadership to resolve structural or operational barriers impacting placement outcomes.

Act as the college-facing escalation and governance owner for placement-related challenges.

Requirements

Who You Are:

Must-Have:

• Minimum of 8+ years of enthusiastic engagement in student-facing roles.
  
• Proven leadership experience within ed-tech or student-centric environments.
  
• Track record of inspiring and guiding teams of 5-10 individuals toward collective success and growth.
  
• Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
  
• Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.
  

Should Have:

• Desired experience or skills related to process improvements, strategies, or other relevant areas.
  
• Experience with ticketing software to manage queries efficiently.
  

Nice to Have:

• Additional experiences or skills that are not essential but would be advantageous.
  
• Certifications or training that would benefit the role.