Project Manager - Techno Functional - Conversational AI & Airline Systems

Tech ECS Limited; Kolkata District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

Tech ECS Limited seeks a skilled Techno-Functional Project Manager to lead agile delivery and integration of ChatBOT and multi-channel communication platforms. This role requires strong expertise in Agile project management and airline systems.

The ideal candidate will have a proven track record in IT project delivery, excellent leadership skills, and the ability to manage cross-functional teams effectively.

Qualifications

• 8–12 years in IT project delivery, with at least 5 years in a leadership/project management role.
• Proven track record of implementing BOT solutions and multi-channel platforms in airline or related industries.
• Strong communication, decision-making, and conflict-resolution skills.

Responsibilities

• Lead the implementation, integration, and improvement of ChatBOT and multi-channel communication platforms.
• Oversee business analysts and technical delivery teams to ensure successful project execution.

Skills

Agile Project Management

BOT Technologies

Conversational AI Frameworks

Airline Systems Expertise

Multi-Channel Platforms

API & Integration Skills

Leadership & Team Management

Stakeholder & Vendor Management

Education

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field

Tools

JIRA

Confluence

Job description

Job Summary

We are seeking a Techno-Functional Project Manager with strong expertise in Agile delivery, BOT technologies, and airline systems. This role will lead the implementation, integration, and continuous improvement of ChatBOT, EmailBOT, VoiceBOT, and multi-channel communication platforms (SMS, WhatsApp, Email, Push Notifications, In-App Messaging). The ideal candidate will oversee business analysts and technical delivery teams, ensuring successful project execution, stakeholder alignment, and high-quality releases within airline operations.

Must-Have Skills (Mandatory)

• Agile Project Management – Proven expertise in sprint planning, backlog prioritization, release management, and risk mitigation.
• BOT Technologies – Strong understanding of ChatBOT, EmailBOT, and VoiceBOT solutions.
• Conversational AI Frameworks – Hands-on experience with Microsoft Bot Framework, Dialogflow, or Rasa.
• Airline Systems Expertise – Reservations, Departure Control Systems, and Loyalty Platforms.
• Multi-Channel Platforms – Integration with SMS, WhatsApp Business API, Email Gateways, Push Notifications, and In-App Messaging.
• API & Integration Skills – REST/SOAP, JSON/XML, and middleware solutions.
• Leadership & Team Management – Proven experience managing cross-functional teams and mentoring business analysts/developers.
• Stakeholder & Vendor Management – Strong ability to engage with diverse stakeholders and coordinate with third-party vendors.

Good-to-Have Skills (Optional)

• Knowledge of UX best practices and user journey optimization.
• Strong data analysis and KPI monitoring for performance tracking.
• Proficiency with JIRA, Confluence, and Agile collaboration tools.
• Familiarity with regulatory compliance and data security standards.

Qualifications & Experience

• Education: Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• Experience: 8–12 years in IT project delivery, with at least 5 years in a leadership/project management role.
• Proven track record of implementing BOT solutions and multi-channel platforms in airline or related industries.
• Strong communication, decision-making, and conflict-resolution skills with the ability to bridge technical and business domains effectively.