Sr. Program Manager

Haptik, Inc.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading Conversational AI company in Mumbai is seeking a Program Manager to effectively manage projects and communications with clients. The ideal candidate should have 4-8 years of experience in project management, preferably with consumer-facing products, and a solid understanding of the tech ecosystem. Responsibilities include designing conversational solutions, rallying teams, and ensuring timely project delivery. A self-driven approach and willingness to work US shift are essential.

Qualifications

• 4-8 years of experience as a Product/Project Manager, preferably on a consumer-facing product.
• Strong understanding of the consumer internet ecosystem.
• Willing to work in US Shift.

Responsibilities

• Rally internal and external teams to build solutions for clients using conversational AI.
• Design conversational solutions that align with business goals.
• Communicate project deliverables and timelines regularly.

Skills

Project Management

Communication

Problem Solving

Analytical Skills

Knowledge of Chatbots/AI

Multi-tasking

Education

Bachelor's/Master’s Degree

Job description

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 500+ million devices, and processed over 4+ billion conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 300+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

What will you do every day?

Our Program managers are multi-tasking ninjas. They rally internal and external teams with a single-minded focus of building the right solutions for the clients using the power of conversational AI. Running scrums, handling clients calls, unblocking teams, building conversational designs and flows, measuring the performance of shipped bots are all the things you will do on a daily basis while making sure that all stakeholders are aligned and communication flow is happening in all directions. You will be juggling multiple projects and priorities simultaneously which will make each day very different and exciting than the previous.

Ok, you’re sold, but what are we looking for in the perfect candidate?

• Work with the Business Development team to concretise the proposals for various prospective clients
• Design conversational solutions for clients that solve their business goals within the framework of the platform, keeping the user experience at the centre of the thought process
• Rigorously follow up with clients to unblock internal teams, right from requirement gathering, dependency identification and closure
• Work with multiple stakeholders, both internal and external, to ensure the projects are delivered on time
• Be a champion of communication and clearly communicate project deliverables, timelines, status and dependencies on a regular basis
• Provide clear direction to the development team on the bot's scope and run scrums and sprints with them
• Work with the customer success team to work on continuous improvements of chatbots
• Plan out a development roadmap for the enterprise development team and provide relevant insights to the platform owners for further improvement

Requirements

• 4-8 years of experience as a Product/Project Manager, preferably on a consumer-facing product.
• Bachelors/Master’s Degree in any field
• Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots / AI domain a plus
• High-level understanding of various tech platforms like Android, iOS, Web, Voice, etc.
• Experience working in startups or successful entrepreneurial adventures
• Strong problem solving and analytical skills
• Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment
• Willing to work in US Shift