Project Manager, Staff

Blackbaud; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blackbaud is seeking a skilled Professional Services Project Manager in Hyderabad, India. This role manages client projects, conducts kick-off and status meetings, and coordinates with customers and internal teams to keep tasks on schedule.

You will monitor timelines, maintain project data in our systems, and address issues with cross-functional teams. The role requires effective communication, organization, and willingness to participate in after-hours support as needed.

Qualifications

• Experience managing multiple customers and projects concurrently.
• Excellent written and verbal communication.
• Familiarity with project management methodologies.
• Proficient with MS Visio, Project, Word, and PowerPoint; Salesforce/Certinia a plus.

Responsibilities

• Manage professional services projects for Blackbaud's customers.
• Lead kickoff and status meetings with stakeholders and coordinate schedules.
• Monitor timelines and milestones to ensure on-time delivery.
• Maintain project data in internal systems and forecast/backlog updates.
• Address customer issues by coordinating with internal teams.

Skills

Project management

Written & verbal communication

Timeline management

Organizational skills

Time management

Tools

Microsoft Visio

Microsoft Project

Microsoft Word

Microsoft PowerPoint

Salesforce

Certinia

Job description

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours. Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time (ET), with availability for customer-facing engagements during that time. Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

What you’ll do:

Managing professional services projects for Blackbaud's customers. Conduct project kick-off and customer status meetings, ensuring clear and organized communication with all stakeholders. Work collaboratively with customers and internal teams to ensure project tasks are scheduled correctly and completed on time. Stays on a focused, efficient path for achieving results through monitoring project timeline and milestone progress. Maintain project data in internal systems and project management tool, including project status updates, forecasts, backlog updates etc. Address and resolve customer issues and feedback by collaborating with internal Blackbaud teams and maintaining effective communication with customers.

What you’ll bring:

Demonstrated ability to manage a large volume of customers and projects concurrently Outstanding written and verbal communication skills Excellent organizational and time-management skills Familiarity with project management methodologies Experience with Microsoft Visio, Project, Word, and PowerPoint SalesForce and/or Certinia experience is a plus Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube.

Blackbaud powers social impact through purpose-driven technology and responsible AI. Guided by our Intelligence for Good vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world's leading cloud software company powering social good. Serving the entire social good community - nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents, Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.