Business Analyst

Blackbaud; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Blackbaud is seeking a Staff Business Analyst in Hyderabad to help clients leverage Luminate Online for fundraising and engagement.

You will configure workflows, execute campaigns, generate reports, and support quality assurance while collaborating with US-based teams.

The role follows US EST hours with after-hours flexibility; Blackbaud is an equal opportunity employer.

Qualifications

• Knowledge of online fundraising, ideally in NGO/non-profit space.
• At least 1 year of full-time professional experience.
• Excellent written English.
• Comfortable working in EST hours.
• Technical aptitude for learning software applications.
• Basic understanding HTML, CSS, JavaScript.

Responsibilities

• Learn the Luminate Online platform and become expert in its features and functionality.
• Perform Luminate Online system configurations for clients during implementations or ongoing fundraising activities.
• Execute scheduled tasks for clients, e.g., sending email campaigns, preparing reports, updating content for web pages or emails.
• Conduct quality control tests for both standard and custom functionality.
• Assist senior Business Analysts as part of services engagements.
• Write documentation for internal and client consumption.

Skills

Online fundraising knowledge

Excellent written English

EST hours comfort

Self-motivated

Multitasking

HTML/CSS/JavaScript basics

Tools

HTML

CSS

JavaScript

Job description

Staff Business Analyst

Job description for Staff Business Analyst, Blackbaud Luminate Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India

Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours. Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs. Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Responsibilities

• Learn the Luminate Online platform and become expert in its features and functionality
• Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities
• Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
• Conduct quality control tests for both standard and custom functionality
• Assist senior Business Analysts as part of services engagements
• Write documentation for internal and client consumption

Qualifications

• Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
• At least 1 year of full-time professional experience
• Excellent written English
• Comfortable to work in EST hours
• Technical aptitude for learning software applications
• Basic understanding HTML, CSS, Javascript – but no need to be a developer
• Must be self-motivated and able to learn and work independently
• Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients
• Expected shift: US hours (ET)

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.