Services Delivery, Staff

Blackbaud; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Blackbaud in Hyderabad, India is seeking a Service Delivery professional to execute contracted Managed Services, manage data, and deliver reports while maintaining data hygiene.

This role requires 2–4 years of experience in service delivery, strong English, and ability to work US hours; advanced Excel and Power BI skills are a plus; we value accuracy and collaborative teamwork.

Qualifications

• 2–4 years of experience in service delivery, operations, or managed services.
• Experience with donation processing, gift entry, batch management, or reconciliation.
• Strong written and verbal communication skills.
• Advanced Excel and reporting skills; Power BI a plus.

Responsibilities

• Deliver Managed Services work per Statements of Work, service catalogs, and internal standards.
• Manage client deliverables across multiple accounts, ensuring schedules and SLAs.
• Communicate status, priorities, risks, and dependencies with stakeholders.
• Build and deliver advanced reports and segmented lists for direct mail and fundraising.
• Maintain data integrity with quality checks and SOPs.
• Collaborate with Service Delivery Managers to prioritize work and drive improvements.

Skills

Client-facing communication

Written and spoken English

Time management

Multitasking

Team collaboration

Report generation

Education

College graduate or equivalent experience

Tools

Power BI

Excel

Job description

Managed Services Service Delivery, Staff Job Description

The Service Delivery Consultant delivers contracted Managed Services by executing operational, data, and system-based work on behalf of clients. Acting as an extension of the client’s internal team, this role emphasizes accuracy, consistency, and timely execution while adhering to defined Statements of Work (SOWs) and service standards. In this role, you will provide professional, courteous, and efficient services across Blackbaud’s suite of CRM products. You will manage file imports and exports, maintain data hygiene, build and deliver reports, and support high-volume, detail-driven work—making strong organizational and time-management skills essential. Working in a structured, fast-paced team environment, you will help prioritize requests, troubleshoot issues, and communicate effectively with both internal teams and clients regarding schedules and delivery. As part of a collaborative team of analysts, you will report to a functional area manager and adapt quickly as client needs and services evolve.

Work Location & Schedule

Work Location: Sky tech, Financial District, Hyderabad, India Work Schedule: This role supports customers and stakeholders primarily during U.S. business hours. Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs. Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.

Major Objectives

• Deliver Managed Services work in accordance with executed Statements of Work (SOWs), service catalogs, and internal standards
• Manage assigned client deliverables across multiple accounts while meeting schedules and service-level expectations
• Communicate clearly with internal stakeholders regarding status, priorities, risks, and dependencies
• Perform manual gift entry accurately and consistently in client systems
• Process and manage batches, ensuring completeness, accuracy, and proper balancing
• Execute batch imports, validate results, and resolve exceptions
• Perform batch reconciliation to ensure gifts, payments, and financial records align
• Generate and process acknowledgments, including letters, emails, and receipts
• Build and deliver advanced reporting
• Build and deliver sophisticated, segmented lists for direct mail and digital fundraising
• Maintain data integrity through quality checks and standard operating procedures
• Adhere to documented delivery processes and data handling policies
• Ensure work complies with contractual commitments and security requirements
• Document work performed and outcomes in required systems
• Identify and escalation risks or scope concerns
• Collaborate with Service Delivery Managers and peers to prioritize work
• Contribute to process improvements that increase efficiency and quality leveraging AI and automation wherever possible
• Support onboarding of new services or processes as Managed Services evolve

Experience and Skills

Excellent client-facing skills and experience, including a high proficiency in written and spoken English 2–4 years of experience in service delivery, operations, or managed services Experience with donation processing, gift entry, batch management, or reconciliation Strong attention to detail and time-management skills Ability to manage multiple priorities in a delivery-driven environment Strong written and verbal communication skills Preferred Qualifications Experience with CRM or fundraising platforms Experience in nonprofit or mission-driven organizations Familiarity with SOW-based or subscription service delivery models Advanced Excel or reporting skills (Power BI is a plus)

What Success Looks Like

Client deliverables are completed accurately, on time, and within scope High-quality, consistent service delivery is achieved Data is accurate, secure, and well-documented Effective collaboration and contribution to team improvements

Additional Information

Job Level:Staff Number of Openings:1 Years of Experience:College graduate or equivalent experience Level of Education:College graduate Time Zone/Shift Expectation: US ET business hours Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Blackbaud (NASDAQ: BLKB) is the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, corporations, education institutions, healthcare institutions and individual change agents—Blackbaud connects and empowers organizations to increase their impact through software, services, expertise, and data intelligence. The Blackbaud portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer‑to‑peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing, and analytics. Serving the industry for more than three decades, Blackbaud is headquartered in Charleston, South Carolina and has operations in the United States, Australia, Canada, and the United Kingdom.