Project Manager I :: DevOps Operations Project Manager

UST; Thiruvananthapuram; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

UST in Thiruvananthapuram, Kerala, is seeking a seasoned Program/Project Manager to lead enterprise service delivery for major clients. You will own end-to-end programs, drive governance, and coordinate across Engineering, DevOps, Cloud, SRE, and Support teams.

The role emphasizes customer-facing leadership, SLA/KPI governance, incident and change management, and continuous service improvements through collaboration with executive stakeholders.

Qualifications

• Must have client and stakeholder management experience.
• Strong enterprise client relationship management skills.
• Excellent executive-level communication and governance abilities.
• Effective escalation management and resolution capabilities.
• Experience with service reviews and client governance meetings.

Responsibilities

• Manage end-to-end operational programs and projects.
• Lead client governance calls, service reviews, and executive presentations.
• Drive SLA/KPI compliance and operational excellence.
• Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
• Manage production support, escalations, and RCA activities.
• Oversee releases, deployments, and operational readiness.
• Ensure customer satisfaction and continuous service improvement initiatives.

Skills

Customer-facing

Enterprise client mgmt

Executive stakeholder comms

Escalation management

Service governance

Tools

ServiceNow

Jira

Azure DevOps

Confluence

CI/CD tools

Job description

• Strong customer-facing experience (Mandatory)
• Enterprise client relationship management
• Executive-level stakeholder communication and governance management
• Escalation management and resolution
• Service review and client governance meetings

Role Description

Must Have Skills:

Client & Stakeholder Management

• Strong customer-facing experience (Mandatory)
• Enterprise client relationship management
• Executive-level stakeholder communication and governance management
• Escalation management and resolution
• Service review and client governance meetings

Project & Operations Management

• 8+ years of experience in Project Management, Program Management, Service Delivery, or Operations Management
• Project planning, execution, and delivery management
• Risk management and mitigation
• Resource and stakeholder management
• SLA/KPI tracking and operational governance
• Incident, Problem, Change, and Release Management
• Production support and operational excellence

Technical Skills

• API Development & API Management (REST, SOAP, Microservices)
• Cloud Platforms: Azure, AWS, or GCP
• DevOps practices and CI/CD pipelines
• Application Support & Production Support
• SDLC, Agile, and ITIL processes

Tools & Technologies

• ServiceNow
• Jira
• Azure DevOps
• Confluence
• Jenkins / GitHub Actions / GitLab CI/CD / Bamboo

Good to Have Skills

Cloud & Platform Technologies

• Kubernetes
• Docker
• Containerized environments
• Site Reliability Engineering (SRE) concepts

Monitoring & Observability

• Splunk
• Dynatrace
• Grafana
• Prometheus
• AppDynamics
• Datadog

Domain Experience

• Telecom
• Healthcare
• BFSI
• Retail
• Enterprise Digital Platforms

Program Exposure

• Cloud Transformation Programs
• Application Modernization Initiatives
• Digital Engineering Programs
• Global delivery and distributed support models

Certifications

• PMP
• PRINCE2
• Certified Scrum Master (CSM)
• Agile Certifications
• ITIL Certification

Key Responsibilities

• Manage end-to-end operational programs and projects.
• Lead client governance calls, service reviews, and executive presentations.
• Drive SLA/KPI compliance and operational excellence.
• Coordinate with Engineering, DevOps, Cloud, SRE, and Support teams.
• Manage production support, escalations, and RCA activities.
• Oversee releases, deployments, and operational readiness.
• Ensure customer satisfaction and continuous service improvement initiatives.

Skills

CI/CD, Account Management, Project Management, Production Support