Project Manager (DPO)

HCL Technologies Limited; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HCL Technologies Limited seeks a Manager to lead the Operations team in India, driving operational excellence, workforce planning, performance management, and stakeholder engagement to ensure scalable, high-quality, and timely execution of activities.

Accountable for team productivity, service delivery, risk management, and continuous process improvement; collaboration with project managers and cross-functional teams will be essential for successful delivery and growth in a global environment.

Qualifications

• Bachelor's degree in a relevant field (or in-progress).
• 2+ years of experience leading and managing teams.
• Ability to set priorities, plan, and coordinate work.
• Attention to detail with high-quality deliverables.
• Clear written & verbal communication.
• Experience in cross-functional and global environments.

Responsibilities

• Establish team goals, KPIs, and operating metrics to meet objectives.
• Manage day-to-day activities and performance, including onboarding tracking and risk mitigation.
• Provide access to required tools and systems and coordinate with project managers.
• Optimize resource allocation to maximize efficiency and throughput.
• Develop team capabilities through coaching and succession planning.
• Provide regular operational reporting and leadership insights.

Skills

Leadership

Team management

Stakeholder comms

Project coordination

MS 365

Cross-functional

Global teamwork

Education

Bachelor's degree in relevant field

Tools

SAP S/4HANA

Salesforce

SharePoint

MS Excel

Juniper

HPE networking

Job description

Job Description

Name of the role: Manager

Purpose of the role: Lead the Operations team, driving operational excellence, workforce planning, performance management, and stakeholder engagement to ensure scalable, high-quality, and timely execution of activities. Accountable for team productivity, service delivery, risk management, and continuous process improvement.

Language: English

Work Location: India

Key Responsibilities

• Scope of work:
• Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives
• Manage the team’s day-to-day activities and performance, including:
  • Validation and tracking of distributor data
  • End-to-end visibility of onboarding progress
  • Proactive identification and mitigation of onboarding risks
  • Coordinating operational support for Operations and Account Managers
• Ensure team readiness by providing access to required tools and systems
• Work closely with project managers to understand project requirements and timelines
• Optimize resource allocation to maximize team efficiency and throughput
• Guide issue resolution and ensure timely escalations to support team execution
• Respond quickly to changes in resource availability or project demand
• Maintain clear stakeholder communication on resource status and project progress
• Ensure team compliance with internal policies (e.g., mandatory training, timecards)
• Develop team capabilities through coaching, mentoring, career development, and succession planning
• Provide regular operational reporting, performance insights, and recommendations to leadership

Must Have

• Bachelor’s degree completed or in progress
• 2+ years of experience leading and managing teams
• Strong ability to set priorities, plan, and coordinate work
• Strong attention to detail, with a focus on accurate, high-quality deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional and global environments
• Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Skill Requirements

• Experience with SAP S/4HANA or Salesforce
• Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Familiarity with Juniper and HPE networking platforms and solutions
• Experience supporting onboarding or enablement programs

Other Requirements

• Behavioral competencies:
  • Demonstrated leadership through customer focus, cross-functional collaboration, decision-making, strategic execution, and operational performance management
  • Strong emotional intelligence and a win-win mindset
  • Proactive problem identification and escalation
  • Ability to operate in fast-paced environments
  • Strong collaboration across geographies and cultures

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.