Service Delivery Manager

HCL Technologies Limited; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

HCLTech in Bengaluru seeks a seasoned SAP PM specialist to lead infrastructure, architecture or software development projects and drive successful delivery from planning to execution.

The role emphasizes managing budgets, schedules and resources, identifying risks, and ensuring compliance with project goals while collaborating with cross-functional teams.

Qualifications

• At least 10+ years of experience in any SAP Module with SAP PM focus.
• Experience in planning and executing IT/infrastructure projects.
• Strong ability to identify risks and ensure schedule and budget compliance.

Responsibilities

• Define and implement clear SLAs for support operations.
• Manage project budgets and cost within approved levels.
• Ensure process effectiveness and continual service improvement.
• Coordinate with onsite leads and clients.
• Guide and coach a team of specialists and monitor performance.
• Disseminate project communications and status updates.

Skills

SAP PM

Project management

Job description

Should have 10+ experience in any one of SAP Module with SAP PM Role.

Responsible for planning and execution of infrastructure, architecture or software development projects

Ensures project success by identifying and minimizing risks throughout the project lifecycle so that schedule and budgetary compliance is achieved

Developing project plans, goals, and budgets; identifying resources needed.

Developing schedules and methods for measuring results.

Guiding and performing strategic analysis for the project.

Organising and managing all phases of the project to ensure on-time completion.

Assembling and coordinating project team members; assigning individual responsibilities

Planning and overseeing the preparation and disseminetation of project communications.

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

• 1. To define and implement clear service level agreements (SLAs) for support operations.
• 2. Managing Cost of providing service within budgeted levels
• 3. Ensure process effectiveness and continual service improvement
• 4. Managing risks and escalating appropriately to Sr Management
• 5. Co-ordination with onsite track leads and engaging with Customers
• 6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.