Project Manager

CSM Technologies Pvt. Ltd.; Raipur; On-site; INR 600,000 - 900,000; Full time

Job summary

A prominent technology firm in Raipur is seeking an experienced project manager to oversee operations and ensure effective stakeholder management. The ideal candidate will have a strong background in project management, excellent organizational skills, and experience in team training. Responsibilities include preparing status reports and handling critical issues. This role offers a collaborative work environment and opportunities for growth.

Qualifications

• Experience in overall project management.
• Proficient in preparing status reports for call center operations.
• Strong team management experience including performance monitoring.

Responsibilities

• Identify, prioritize, and escalate critical issues effectively.
• Train and ensure proper upskilling of team members.
• Coordinate with stakeholders for seamless operations.

Skills

Risk identification

Stakeholder management

Team management

Training management

Call quality checks

Client-facing skills

Organizational skills

Education

Bachelor's degree in Computer Science/IT or Engineering with MBA/PGDM

Tools

MS Office

Job description

Experienced in overall project management with strong skills in risk identification, mitigation, and stakeholder management.

Proficient in preparing daily/weekly/monthly status reports for call center operations.

Skilled in coordinating with SUDA and Nodal Officers at ULBs for feedback sharing and follow-ups.

Strong team management experience, including performance monitoring, problem resolution, and handling escalations.

Capable of identifying, prioritizing, and escalating critical issues effectively.

Hands-on experience in training management, including induction, training plans, and ensuring proper upskilling of team members.

Knowledge of quality assurance practices such as random call monitoring and preparing quality guidelines & performance metrics.

Experienced in preparing and maintaining Application Knowledge Documents (AKD) and Process Knowledge Documents (PKD).

Ability to design and manage shift schedules and leave plans for large teams.

Skilled in grievance handling through call quality checks and timely resolution of tickets.

Strong stakeholder interaction skills ensuring smooth and seamless operations.

Candidate Profile

Candidates with educational background in field of Computer Science / IT or any other specialization of engineering along with MBA/PGDM will be preferred

Should have good client-facing and interpersonal skills

Should have good written and verbal communication skills

Should have good organizational skills including attention to detail and multi-tasking skills

Should have good knowledge in MS office

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