Project Manager

Tata Communications Limited; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Tata Communications is seeking an experienced Project Manager to lead the end-to-end delivery and implementation of CPaaS solutions for enterprise customers. The role requires close collaboration with customers, telecom operators, partners, and cross-functional teams to ensure successful project execution and timely delivery.

You will own project plans, coordinate with engineering, operations, and product teams, and report progress to stakeholders while driving customer success throughout the

Qualifications

• 5+ years in project management, preferably software development.
• Bachelor’s degree in CS or equivalent; MSc/MBA is a plus.
• PM certifications such as PMP, Scrum Master, Agile, ITIL.
• Experience leading large or complex software projects with diverse teams.

Responsibilities

• Lead end-to-end CPaaS project delivery with stakeholders.
• Collaborate with telecom operators, partners, and engineers.
• Create and maintain delivery plans and report status.
• Address issues with vendors and operators to resolve complexities.
• Ensure timely delivery and high customer experience across implementations.
• Regularly review project progress and capture lessons learned.

Skills

Project management

English proficiency

Stakeholder collaboration

Problem solving

Education

Bachelor's in CS

MSc/MBA a plus

Tools

JIRA

Confluence

MS Project

MS Office

Smartsheet

G-suite

Job description

Job Outline

We are seeking an experienced Project Manager to lead the end-to-end delivery and implementation of CPaaS solutions for enterprise customers. The role requires close collaboration with customers, telecom operators, partners, and cross-functional teams to ensure successful project execution, timely delivery, and exceptional customer experience.

Key Responsibilities

• Engage with Tata Communications customers and internal stakeholders to understand project scope, business objectives, risks and product requirements
• Work closely with other team engineers to consult and coordinate on the deployment and implementation plan with all players such as Telco operators, customers, platform and solution engineers involved in CPaaS implementation
• Drive and manage the project management process of our Enterprise customers on our CPaaS Platform
• Coordinate and plan project activities of cross-organizational project team that may include partners, third-party solutions vendors and Tata Communications employees
• Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders
• Own and work with our partners, vendors or operators to address and resolve issues with greater complexity.
• Follow up and maintain strong relationships with engineering, operations and product teams to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation.
• Regular review of projects status, deliverables, timeline and lessons learned

Desired Profile

• 5 years of working experience in the project management fields, preferably from Software Development background.
• Bachelor's Degree in Computer Science, or equivalent, MSc, MBA is a plus;
• Project management certification such as PMP, Scrum Master, Agile, ITIL, with project management working experience in a Telco or software development environment;
• Proven track record of significant experience in managing large or complex projects in a software development environment, working and managing diverse teams
• Good command of both written and spoken English, and strong documentation skills with good logical thinking and attention to details;
• Ability to confidently interact, communicate and collaborate effectively with Mobile Operators, vendors and other stakeholders across key business functions
• Previously worked in a CPaaS or SaaS, PaaS, IaaS environment would be a strong advantage
• Problem solving, analytical skill and decision-making skills and with high integrity and trust

Technical background

• Familiarity with RESTful APIs
• Knowledge of Cloud, Hybrid Cloud architecture
• Experience with AWS, Microsoft Azure
• Understanding of messaging and social media technologies: SMS, WhatsApp, WeChat etc
• Knowledge on telecom protocols such as VoIP, SIP, SS7, SMSC,SMPP
• Experience with JIRA, Confluence, MS Project, MS Office, Smartsheet, G-suite