Project Manager

Tata Communications; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Communications in Pune is seeking an experienced Project Manager to lead end-to-end delivery of CPaaS solutions for enterprise customers. You will collaborate with customers, telecom operators, partners and cross-functional teams to ensure timely delivery and a superior customer experience.

You will drive project management processes, manage risks and dependencies, and report status to stakeholders. The role requires strong communication, analytical and collaboration skills in a fast-paced

Qualifications

• 5+ years in project management for software or telecom projects.
• PM certification such as PMP, Scrum Master, or ITIL.
• Experience in CPaaS or SaaS/PaaS/IaaS environments is preferred.
• Strong documentation, analytical thinking and detail orientation.
• Ability to interact with operators, partners and stakeholders across functions.

Responsibilities

• Engage with customers and stakeholders to define scope and objectives.
• Coordinate deployment plans with Telco operators and engineers.
• Lead end-to-end delivery and manage project plans and risks.
• Report project status and lessons learned to all stakeholders.
• Resolve issues with vendors, partners and internal teams.
• Maintain strong cross-functional collaboration for successful implementation.

Skills

Project management

Software development

Customer collaboration

CPaaS / Telco domain

English communication

Education

Bachelor's Degree in Computer Science

MBA / MSc is a plus

Tools

JIRA

Confluence

MS Project

MS Office

Smartsheet

Job description

We are seeking an experienced Project Manager to lead the end-to-end delivery and implementation of CPaaS solutions for enterprise customers. The role requires close collaboration with customers, telecom operators, partners, and cross-functional teams to ensure successful project execution, timely delivery, and exceptional customer experience.

Key Responsibilities

• Engage with Tata Communications customers and internal stakeholders to understand project scope, business objectives, risks and product requirements
• Work closely with other team engineers to consult and coordinate on the deployment and implementation plan with all players such as Telco operators, customers, platform and solution engineers involved in CPaaS implementation
• Drive and manage the project management process of our Enterprise customers on our CPaaS Platform
• Coordinate and plan project activities of cross-organizational project team that may include partners, third-party solutions vendors and Tata Communications employees
• Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders
• Own and work with our partners, vendors or operators to address and resolve issues with greater complexity.
• Follow up and maintain strong relationships with engineering, operations and product teams to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation.
• Regular review of projects status, deliverables, timeline and lessons learned

Desired Profile

• 5 years of working experience in the project management fields, preferably from Software Development background.
• Bachelor's Degree in Computer Science, or equivalent, MSc, MBA is a plus;
• Project management certification such as PMP, Scrum Master, Agile, ITIL, with project management working experience in a Telco or software development environment;
• Proven track record of significant experience in managing large or complex projects in a software development environment, working and managing diverse teams
• Good command of both written and spoken English, and strong documentation skills with good logical thinking and attention to details;
• Ability to confidently interact, communicate and collaborate effectively with Mobile Operators, vendors and other stakeholders across key business functions
• Previously worked in a CPaaS or SaaS, PaaS, IaaS environment would be a strong advantage
• Problem solving, analytical skill and decision-making skills and with high integrity and trust

Technical background

• Familiarity with RESTful APIs
• Knowledge of Cloud, Hybrid Cloud architecture
• Experience with AWS, Microsoft Azure
• Understanding of messaging and social media technologies: SMS, WhatsApp, WeChat etc
• Knowledge on telecom protocols such as VoIP, SIP, SS7, SMSC,SMPP
• Experience with JIRA, Confluence, MS Project, MS Office, Smartsheet, G-suite