Project Manager

Sonata Software; Bengaluru Urban; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Sonata Software in Bengaluru is seeking a Technical Systems Manager to oversee enterprise collaboration platforms including AD, Exchange, Office 365, Teams, SharePoint, and Zoom. You will ensure stability, security, and efficiency of back‑office systems and user productivity tools.

The ideal candidate has deep technical expertise, strong leadership, and a proactive approach to systems management and service delivery. Excellent English communication is required.

Qualifications

• Bachelor’s degree in computer science from an accredited college or university.
• 10+ years of work experience in enterprise collaboration and communication platforms.
• Experience managing AD, Exchange, Office 365, Teams, SharePoint, and Zoom.
• Strong understanding of identity and access management, email infrastructure, and collaboration tools.

Responsibilities

• Manage day‑to‑day operations, configuration, and maintenance of Active Directory, Exchange, Office 365, MS Teams, SharePoint, and Zoom.
• Lead system upgrades, patching, and migrations to ensure up‑to‑date and secure environments.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize reliability and user experience.
• Collaborate with IT security and compliance teams to enforce policies, manage permissions, and support audits.
• Develop and maintain documentation, SOPs, and knowledge base articles for supported platforms.
• Provide technical leadership and mentorship to junior system/admin staff.
• Partner with internal stakeholders to understand business needs and deliver scalable collaboration solutions.
• Manage vendor relationships and licensing for associated platforms.

Skills

Identity and access management

Email infrastructure

Troubleshooting

English communication

Education

Bachelor’s degree in computer science

Tools

Active Directory

Microsoft Exchange

Office 365

Microsoft Teams

SharePoint

Zoom

Job description

About Sonata Software

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization‑driven hypergrowth for our clients based on our deep differentiation in Modernization Engineering, powered by our Lightening suite and 16‑step Platformation™ playbook. We bring agility and systems thinking to accelerate time to market. Headquarters in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ. We are a trusted partner of world‑leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences). Our modernization services span Cloud, Data, Dynamics, Contact Centers, and newer technologies such as Generative AI, MS Fabric, and other modernization platforms.

Job Summary

The Technical Systems Manager oversees the administration, support, and optimization of key enterprise collaboration and communication platforms, including Active Directory (AD), Microsoft Exchange, Office 365, Microsoft Teams, SharePoint, and Zoom. This role ensures stability, security, and efficiency of back‑office systems and user productivity tools. The ideal candidate possesses deep technical expertise, strong leadership skills, and an initiative‑taking approach to systems management and service delivery. Responsibilities include troubleshooting, diagnosing and resolving problems promptly, and providing end‑user training and assistance.

Education

• Bachelor’s degree in computer science from an accredited college or university or related field.

Experience

• Minimum of ten (10) years of work experience in a related role with experience in enterprise collaboration and communication platforms.
• Proven experience managing enterprise‑level environments for Active Directory (AD), Exchange, Office 365, Teams, SharePoint, and Zoom.
• Strong understanding of identity and access management, email infrastructure, and collaboration tools.
• Excellent troubleshooting skills and the ability to understand and resolve technical problems independently.
• Ability to present ideas in user‑friendly language and manage routine tasks while maintaining orderly workflow.
• Must pass a background check and drug screen. Ability to express thoughts logically, in English, both written and verbal.
• 8+ years of experience; Technical Project Manager; located in Bangalore, Hyderabad, or Chennai.

Key Job Responsibilities

• Manage day‑to‑day operations, configuration, and maintenance of Active Directory, Exchange, Office 365, MS Teams, SharePoint, and Zoom.
• Lead system upgrades, patching, and migrations to ensure up‑to‑date and secure environments.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize reliability and user experience.
• Collaborate with IT security and compliance teams to enforce policies, manage permissions, and support audits.
• Develop and maintain documentation, SOPs, and knowledge base articles for supported platforms.
• Provide technical leadership and mentorship to junior system/application administrators or support staff.
• Partner with internal stakeholders to understand business needs and deliver scalable collaboration solutions.
• Manage vendor relationships and licensing for associated platforms.