Project Coordinator – Digital Literacy (Urban)

HelpAge India; Delhi; On-site; INR 420,000 - 650,000; Full time

Job summary

HelpAge India is seeking a Project Coordinator – Digital Literacy (Urban) for Delhi-NCR. You will plan, coordinate, and implement the Digital & Financial Empowerment Programme for senior citizens, engaging with senior citizen associations, RWAs, and volunteers to ensure timely delivery and impact.

You will organize monthly workshops on digital literacy, financial inclusion, and legal rights, mentor youth volunteers, and report progress to senior leadership.

Qualifications

• Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or a related field.
• 1 to 3 years of experience in programme coordination, community development, outreach, training, or related social sector projects.
• Experience working with senior citizens, digital literacy, financial inclusion, or community-based programmes will be preferred.

Responsibilities

• Coordinate and oversee programme implementation across designated districts and urban locations.
• Develop and maintain a database of Senior Citizen Associations (SCAs), Resident Welfare Associations (RWAs), clubs, elder groups, and urban slum communities.
• Ensure adherence to project timelines, guidelines, and quality standards.
• Monitor programme activities and provide regular updates to the State Program Manager, State Head, and Programme Lead.
• Organize and facilitate monthly digital, financial, and legal literacy workshops for senior citizens.
• Conduct awareness sessions on digital safety, cyber fraud prevention, online services, financial inclusion, and legal rights.
• Train and mentor youth volunteers to support programme implementation.
• Build local resource networks to strengthen outreach and programme impact.
• Prepare and submit progress reports, MIS reports, success stories, photographs, videos, and case studies.
• Track participant feedback and recommend improvements to enhance programme effectiveness.

Skills

Programme planning

Project management

Training skills

Stakeholder engagement

Monitoring & reporting

Communication skills

Data management

Problem solving

Volunteer management

MS Office

Digital tools

Education

Bachelor's degree in Social Work / Sociology / Development Studies

Tools

MS Office

Digital literacy platforms

Job description

Position : Project Coordinator – Digital Literacy
(Urban)

Location : Delhi-NCR

Reports to : State Head

Tenure : 1 Year

HelpAge India is a secular, not-for-profit
organisation in India, registered under the Societies’ Registration Act of
1860. Set up in 1978, the organisation works for ‘the cause and care of
disadvantaged older persons to improve their quality of life’ . It runs
healthcare, agecare, livelihood, disaster response and awareness initiatives
throughout the country & advocates strongly for the elder cause. It became
the first and only Indian organization to be honoured with the ‘UN Population
Award 2020’ for its exemplary work in the field of ageing and population
issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha
Samman’ by Government of India, as an institution working for senior
citizens. We have been awarded highest CRISIL VO 1A grading for excellence in
operations and high credibility. We have been recognized as a Great Place to
Work.

Role Overview

The
Project Coordinator will be responsible for planning, coordinating, and
implementing the Digital & Financial Empowerment Programme for senior
citizens across the state. The position requires close engagement with senior
citizen associations, community volunteers, community stakeholders, and project
teams to ensure effective program delivery, achievement of targets, and timely
reporting.

Programme Implementation & Coordination

• Coordinate and oversee programme implementation across designated districts and urban locations.
• Develop and maintain a database of Senior Citizen Associations (SCAs), Resident Welfare Associations (RWAs), clubs, elder groups, and urban slum communities.
• Ensure adherence to project timelines, guidelines, and quality standards.
• Monitor programme activities and provide regular updates to the State Program Manager, State Head, and Programme Lead.

Training & Capacity Building

• Organize and facilitate monthly digital, financial, and legal literacy workshops for senior citizens.
• Conduct awareness sessions on digital safety, cyber fraud prevention, online services, financial inclusion, and legal rights.
• Train and mentor youth volunteers to support programme implementation.
• Build local resource networks to strengthen outreach and programme impact.

Monitoring, Reporting & Documentation

• Ensure achievement of monthly and quarterly programme targets.
• Collect, verify, and maintain programme data for monitoring and evaluation.
• Prepare and submit progress reports, MIS reports, success stories, photographs, videos, and case studies.
• Track participant feedback and recommend improvements to enhance programme effectiveness.

Stakeholder Engagement

• Build and maintain strong relationships with SCAs, RWAs, elder groups, banks, financial institutions, legal authorities, and community stakeholders.
• Support stakeholder consultations, programme reviews, and planning meetings.
• Represent the programme at local events, networking forums, and observances such as World Elder Abuse Awareness Day (WEAAD) and International Day of Older Persons (IDOP).

Administrative Support

• Coordinate logistics for workshops, training programmes, and outreach activities.
• Maintain records of programme activities, attendance, and volunteer engagement.
• Ensure compliance with organizational policies and project requirements.

Requirements

Qualifications & Experience

• Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or a related field.
• 1 to 3 years of experience in programme coordination, community development, outreach, training, or related social sector projects.
• Experience working with senior citizens, digital literacy, financial inclusion, or community-based programmes will be preferred.

Skills & Competencies

• Programme planning and project management
• Training and facilitation skills
• Stakeholder engagement and partnership building
• Monitoring, evaluation, and reporting
• Strong communication and presentation skills, proficency in local language is a must
• MIS and data management
• Problem-solving and decision-making abilities
• Volunteer and team management
• Proficiency in MS Office (Excel, Word, PowerPoint) and digital tools

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org . Follow us on Twitter, Facebook, LinkedIn, and YouTube.