Project Coordinator – Digital Literacy (Urban)

HelpAge India; Bengaluru; On-site; INR 400,000 - 550,000; Full time

Job summary

HelpAge India in Bengaluru seeks a Project Coordinator – Digital Literacy (Urban) to plan, coordinate, and implement the Digital & Financial Empowerment Programme for senior citizens across the state. You will engage with senior citizen associations, volunteers, and local stakeholders to ensure timely delivery and reporting.

The role requires close collaboration with the State Head and Programme Lead; 1-year tenure with opportunities to scale impact through community outreach and capacity

Qualifications

• Bachelor's degree in a related field.
• 1 to 3 years of programme coordination experience.
• Experience with senior citizens, digital literacy, or financial inclusion preferred.

Responsibilities

• Coordinate and oversee programme implementation across designated districts and urban locations.
• Organize monthly digital, financial literacy, and legal literacy workshops for senior citizens.
• Monitor programme activities and provide regular updates; maintain MIS data and reports.
• Build and maintain relationships with SCAs, RWAs, elder groups, banks, and stakeholders.
• Provide administrative support for workshops, training, and outreach activities.

Skills

Programme planning

Project coordination

Stakeholder engagement

Training and facilitation

Monitoring and reporting

MS Office

Data management

Education

Bachelor's in related field

Tools

MS Office

Digital tools

Job description

Reports to : State Head

HelpAge India is a secular, not-for-profit organisation in India, registered under the Societies’ Registration Act of 1860. Set up in 1978, the organisation works for ‘the cause and care of disadvantaged older persons to improve their quality of life’. It runs healthcare, agecare, livelihood, disaster response and awareness initiatives throughout the country & advocates strongly for the elder cause. It became the first and only Indian organization to be honoured with the ‘UN Population Award 2020’ for its exemplary work in the field of ageing and population issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha Samman’ by Government of India, as an institution working for senior citizens. We have been awarded highest CRISIL VO 1A grading for excellence in operations and high credibility. We have been recognized as a Great Place to Work.

Position : Project Coordinator – Digital Literacy (Urban)

Location : Bangalore

Reports to : State Head

Tenure : 1 Year

HelpAge India is a secular, not-for-profit organisation in India, registered under the Societies’ Registration Act of 1860. Set up in 1978, the organisation works for ‘the cause and care of disadvantaged older persons to improve their quality of life’. It runs healthcare, agecare, livelihood, disaster response and awareness initiatives throughout the country & advocates strongly for the elder cause. It became the first and only Indian organization to be honoured with the ‘UN Population Award 2020’ for its exemplary work in the field of ageing and population issues, and earlier in 2014, has been the recipient of ‘Vayoshreshtha Samman’ by Government of India, as an institution working for senior citizens. We have been awarded highest CRISIL VO 1A grading for excellence in operations and high credibility. We have been recognized as a Great Place to Work.

Role Overview

The Project Coordinator will be responsible for planning, coordinating, and implementing the Digital & Financial Empowerment Programme for senior citizens across the state. The position requires close engagement with senior citizen associations, community volunteers, community stakeholders, and project teams to ensure effective program delivery, achievement of targets, and timely reporting.

Programme Implementation & Coordination

• Coordinate and oversee programme implementation across designated districts and urban locations.
  
• Develop and maintain a database of Senior Citizen Associations (SCAs), Resident Welfare Associations (RWAs), clubs, elder groups, and urban slum communities.
  
• Ensure adherence to project timelines, guidelines, and quality standards.
  
• Monitor programme activities and provide regular updates to the State Program Manager, State Head, and Programme Lead.
  

Training & Capacity Building

• Organize and facilitate monthly digital, financial, and legal literacy workshops for senior citizens.
  
• Conduct awareness sessions on digital safety, cyber fraud prevention, online services, financial inclusion, and legal rights.
  
• Train and mentor youth volunteers to support programme implementation.
  
• Build local resource networks to strengthen outreach and programme impact.
  

Monitoring, Reporting & Documentation

• Ensure achievement of monthly and quarterly programme targets.
  
• Collect, verify, and maintain programme data for monitoring and evaluation.
  
• Prepare and submit progress reports, MIS reports, success stories, photographs, videos, and case studies.
  
• Track participant feedback and recommend improvements to enhance programme effectiveness.
  

Stakeholder Engagement

• Build and maintain strong relationships with SCAs, RWAs, elder groups, banks, financial institutions, legal authorities, and community stakeholders.
  
• Support stakeholder consultations, programme reviews, and planning meetings.
  
• Represent the programme at local events, networking forums, and observances such as World Elder Abuse Awareness Day (WEAAD) and International Day of Older Persons (IDOP).
  

Administrative Support

• Coordinate logistics for workshops, training programmes, and outreach activities.
  
• Maintain records of programme activities, attendance, and volunteer engagement.
  
• Ensure compliance with organizational policies and project requirements.
  

Requirements

Qualifications & Experience

• Bachelor's degree in Social Work, Sociology, Development Studies, Education, Management, or a related field.
  

• 1 to 3 years of experience in programme coordination, community development, outreach, training, or related social sector projects.
  
• Experience working with senior citizens, digital literacy, financial inclusion, or community-based programmes will be preferred.
  

Skills & Competencies

• Programme planning and project management
  
• Training and facilitation skills
  
• Stakeholder engagement and partnership building
  
• Monitoring, evaluation, and reporting
  
• Strong communication and presentation skills
  
• MIS and data management
  
• Problem-solving and decision-making abilities
  
• Volunteer and team management
  
• Proficiency in MS Office (Excel, Word, PowerPoint) and digital tools
  

Disclaimer: The Job Description above is not an exhaustive list of skills, efforts, duties, and responsibilities associated with the position.

HelpAge India is an Equal Opportunity Employer and considers applicants for all positions without prejudice to caste, religion or belief, sex, gender identity, disability or any other characteristics protected by applicable laws.

HelpAge India is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity. For more information, visit www.helpageindia.org . Follow us on Twitter, Facebook, LinkedIn, and YouTube.