Project Coordinator & Customer Support Liaison

Etrans; Kolkata District; On-site; INR 350,000 - 600,000; Full time

Job summary

Etrans is seeking a results-driven Project Coordinator & Customer Support Liaison at our HO-Kolkata location. You will coordinate customer support projects and serve as a bridge between Customer Support and IT stakeholders to ensure smooth communication and timely resolutions.

With 2–4 years in IT-focused coordination and a Bachelor's degree, you will manage multiple tasks, meet deadlines, and build strong client relationships through clear, proactive communication.

Qualifications

• 2-4 years of experience in project coordination or customer support, preferably in a technology-driven/IT environment.
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven ability to handle multiple tasks, prioritize, and meet deadlines
• Excellent communication and interpersonal skills

Responsibilities

• Coordinate projects from inception to completion, ensuring deadlines are met
• Provide exceptional customer support, addressing client needs promptly
• Act as a liaison between Customer Support and IT teams stakeholders, to ensure smooth communication and collaboration
• Troubleshoot and resolve issues, fostering long-term relationships

Skills

Project coordination

Customer support

Liaison

Communication

Education

Bachelor's degree

Job description

We are looking for a result-oriented professional to manage and coordinate customer support projects , act as a liaison between Customer Support and IT teams stakeholders, to ensure smooth communication and collaboration. The ideal candidate will be adept at resolving complex service queries, handling escalations, and ensuring timely solutions and high customer satisfaction.

Job Category: Project Coordinator & Customer Support Liaison

Job Type: Full Time

Job Location: HO-Kolkata

Experience & Qualifications

• 2-4 years of experience in project coordination or customer support, preferably in a technology-driven/IT environment
• Bachelor's degree in a relevant field or equivalent work experience.
• Proven ability to handle multiple tasks, prioritize, and meet deadlines
• Excellent communication and interpersonal skills

Key Responsibilities

• Coordinate projects from inception to completion, ensuring deadlines are met
• Provide exceptional customer support, addressing client needs promptly
• Act as a liaison between Customer Support and IT teams stakeholders, to ensure smooth communication and collaboration
• Troubleshoot and resolve issues, fostering long-term relationships