Project Coordinator

Basware; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Basware is seeking a proactive Project Coordinator to support planning, execution, and governance of customer implementation projects within our Professional Services organization. You will assist PMs, Solution Consultants, and cross-functional teams to ensure predictable delivery of Basware software solutions for global customers.

You will help maintain project health, coordinate schedules, risk tracking, and stakeholder communications, ensuring successful onboarding and value realization for

Qualifications

• Bachelor’s degree in a related field.
• 3–5 years of experience in project coordination for B2B SaaS/IT services.
• Experience coordinating cross-functional delivery in global environments.
• Understanding of waterfall, Agile, and hybrid project methodologies.

Responsibilities

• Assist Project Managers in executing end-to-end SaaS implementation projects.
• Create and maintain detailed project schedules, RAID logs, and documentation.
• Coordinate cross-functional activities between Professional Services, Product, Customer Success, Technical Support, and Sales.
• Facilitate internal and customer meetings; document minutes and follow-up tasks.
• Act as secondary point of contact for customers during project execution.
• Maintain project data in Jira, Salesforce, MS Project, Kantata.
• Prepare weekly status reports and dashboards with milestones and resource usage.
• Track delivery risks and blockers; support mitigation planning.
• Support with SOWs, change requests, and contractual obligations.
• Coordinate handover to Production Support or Customer Success.

Skills

Project coordination

Cross-functional collaboration

MS Office Suite

SaaS delivery concepts

AI tools familiarity

Education

Bachelor’s degree in Business/IT/Engineering/PM or related field

Tools

Jira

Salesforce

MS Project

Kantata

Job description

The Professional Services Team is looking for a proactive, detail-oriented Project Coordinator to support the planning, execution, and governance of customer implementation projects within our Professional Services organization and successful delivery of Basware software solutions and services for our global customers. This role supports Project Managers (PMs), Solution Consultants, Architects, and cross-functional teams in ensuring predictable delivery of B2B SaaS implementation projects.

You will play a critical role in project documentation, scheduling, reporting, risk tracking, customer communication, and operational support—contributing directly to our customers’ onboarding and value realization journey.

In this capacity, you will help maintain project health, streamline communication, and uphold delivery discipline aligned with our Professional Services methodology

Flexible shift timings

Key Responsibilities

• Assist Project Managers in executing end-to-end SaaS implementation projects, ensuring alignment with scope, timelines, and delivery methodology
• Create and maintain detailed project schedules, calendars, action item lists, RAID logs (Risks, Assumptions, Issues, Dependencies), and project documentation
• Coordinate cross-functional activities between Professional Services, Product, Customer Success, Technical Support, and Sales
• Facilitate internal and customer-facing project meetings, document minutes, and track follow-up tasks
• Act as a secondary point of contact for customers during project execution, supporting PMs in managing communications and expectations
• Maintain accurate project data in project management systems (e.g., Jira, Salesforce, MS Project, Kantata)
• Prepare weekly project status reports, dashboards, metrics (milestones, effort consumption, resource utilization).
• Track and elevate delivery risks, blockers, and dependencies to the Project Manager early, supporting mitigation planning.
• Help in ensuring SOWs, change requests, and contractual obligations are documented and adhered to
• Coordinate with Solution Consultants, Architects, and Support to ensure seamless handover into production support or Customer Success

• Bachelor’s degree in Business, IT, Engineering, Project Management, or related field
• 3–5 years of experience in project coordination, client delivery, or operations within B2B SaaS, IT Services, or Professional Services organizations
• Experience supporting cross-functional delivery teams in matrix and global environments
• Good understanding of project management concepts (waterfall, Agile, hybrid).
• Ability to interpret project plans, timelines, and capacity/resource plans.
• Familiarity with SaaS delivery concepts—APIs, integrations, configuration cycles, UAT, deployment.
• Proficiency in MS Office Suite (Excel, PowerPoint, Word) for reporting and documentation.
• Experience with AI tools, frameworks, or applications is considered a strong asset.
• We highly value candidates who demonstrate curiosity, a proactive mindset, and a willingness to explore and incorporate AI-driven technologies into their work. We encourage growth in this area and provide opportunities for experimentation and learning.