Project Co-ordinator

Swits Digital; Indore District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Swits Digital is seeking a Quality Process Excellence professional with 3–4 years of experience in Infrastructure Management, ITSM, quality governance, and management reporting. You will create dashboards with Advanced Excel and Power BI, monitor KPIs and SLAs, and drive continuous improvement while ensuring process compliance and CAPA actions.

Collaborating with Team Leads and Managers, you will present actionable insights via management reports and dashboards.

Qualifications

• 3–4 years of experience in quality/process excellence or similar roles.
• Experience with ITSM, incident/change/problem management.
• Experience in infrastructure management and governance.
• Strong reporting with Excel/Power BI and dashboards.

Responsibilities

• Monitor compliance with processes, SOPs, and Infrastructure Management practices.
• Conduct quality, ticket, and process audits and track CAPAs.
• Support Incident, Service Request, Problem, and Change Management processes.
• Monitor KPIs, SLAs, and quality performance; report trends.
• Develop automated operational and management reports using Excel and Power BI.
• Create management dashboards and present insights to leadership.

Skills

Quality Process Excellence

Infrastructure Management

ITSM

Quality governance

Advanced Excel

Power BI

Automation

Management reporting

Process improvement

Tools

Power BI

Advanced Excel

Automation tools

Job description

Job Title-Project Co-ordinator

Experience-3-4 years

Location-Pune/Indore/Bangalore/ Hyderabad

Job Summary

We are looking for a Quality Process Excellence professional with strong experience in Infrastructure Management processes, ITSM, quality governance, management reporting, Advanced Excel, Power BI, and automation . The role will be responsible for ensuring process compliance, conducting audits, monitoring service performance, driving continuous improvement, and delivering accurate management insights through reports and dashboards.

Key Responsibilities

Quality Process Excellence

• Monitor compliance with processes, SOPs, quality standards, and Infrastructure Management practices .
• Conduct quality, ticket, and process audits and track corrective actions.
• Support Incident, Service Request, Problem, and Change Management processes.
• Monitor and report KPIs, SLAs, operational metrics, and quality performance .
• Identify process gaps, risks, and improvement opportunities and recommend corrective and preventive actions (CAPA) .
• Maintain process documentation, audit records, quality reports, and governance trackers.
• Drive continuous improvement and process excellence initiatives .
• Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
• Present actionable insights and recommendations through management reports and dashboards .

Management Reporting Analytics

• Develop, maintain, and automate operational and management reports using Advanced Excel and Power BI .
• Automate repetitive reporting and quality-related activities to improve efficiency and reduce manual effort.
• Collect, consolidate, analyze, and interpret operational data to support business decisions.
• Identify trends, patterns, SLA deviations, and process improvement opportunities .
• Ensure accuracy, completeness, consistency, and integrity of reporting data.
• Develop and support AI-powered agents and automation solutions for repetitive quality, audit, compliance, and reporting activities.
• Prepare management dashboards, scorecards, KPI reports, and performance summaries .

PowerPoint Management Presentation

• Create professional and impactful PowerPoint presentations for management and client reviews.
• Develop charts, dashboards, visualizations, and executive summaries to communicate insights effectively.
• Translate complex operational data into clear and meaningful visual stories .
• Ensure accuracy, consistency, branding, formatting, and overall presentation quality.
• Prepare management review decks highlighting performance, trends, risks, gaps, and improvement actions .

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.