Delivery Excellence Professional

Swits Digital; Indore District; Vor Ort; INR 1.200.000 - 1.800.000; Vollzeit

Zusammenfassung

Swits Digital is seeking a Quality & Process Excellence professional with hands-on experience in Infrastructure Management, ITSM, quality governance, and automation. You will drive process compliance, audits, and reporting to deliver reliable insights through dashboards.

The role spans Indore, Pune, Bangalore and Hyderabad, requiring 1–5 years of relevant experience and a proactive mindset to identify gaps, implement CAPA, and collaborate with team leads to strengthen governance.

Qualifikationen

• Experience in Infrastructure Management processes and ITSM.
• Ability to conduct quality, ticket, and process audits.
• Experience with governance, reporting and dashboards.

Aufgaben

• Monitor compliance with processes, SOPs and quality standards.
• Conduct quality, ticket, and process audits and track CAPAs.
• Support Incident, Service Request, Problem, and Change Management processes.

Kenntnisse

Advanced Excel

Power BI

Automation

Quality governance

Management reporting

Process excellence

KPIs

SLA reporting

Ausbildung

ITIL v4 Foundation

Tools

ITSM tooling

Jobbeschreibung

Job Title-Delivery Excellence
Experience- 1-5 years
Location- Indore, Pune, Bangalore , Hyderabad

Job Summary

We are looking for a Quality & Process Excellence professional with strong experience in Infrastructure Management processes, ITSM, quality governance, management reporting, Advanced Excel, Power BI, and automation. The role will be responsible for ensuring process compliance, conducting audits, monitoring service performance, driving continuous improvement, and delivering accurate management insights through reports and dashboards.

Key Responsibilities

Quality & Process Excellence

• Monitor compliance with processes, SOPs, quality standards, and Infrastructure Management practices.
• Conduct quality, ticket, and process audits and track corrective actions.
• Support Incident, Service Request, Problem, and Change Management processes.
• Monitor and report KPIs, SLAs, operational metrics, and quality performance.
• Identify process gaps, risks, and improvement opportunities and recommend corrective and preventive actions (CAPA).
• Maintain process documentation, audit records, quality reports, and governance trackers.
• Drive continuous improvement and process excellence initiatives.
• Partner with Team Leads and Managers to provide process governance, facilitation, and reporting support.
• Present actionable insights and recommendations through management reports and dashboards.

Management Reporting & Analytics

• Develop, maintain, and automate operational and management reports using Advanced Excel and Power BI.
• Automate repetitive reporting and quality-related activities to improve efficiency and reduce manual effort.
• Collect, consolidate, analyze, and interpret operational data to support business decisions.
• Identify trends, patterns, SLA deviations, and process improvement opportunities.
• Ensure accuracy, completeness, consistency, and integrity of reporting data.
• Develop and support AI-powered agents and automation solutions for repetitive quality, audit, compliance, and reporting activities.
• Prepare management dashboards, scorecards, KPI reports, and performance summaries.

PowerPoint & Management Presentation

• Create professional and impactful PowerPoint presentations for management and client reviews.
• Develop charts, dashboards, visualizations, and executive summaries to communicate insights effectively.
• Translate complex operational data into clear and meaningful visual stories.
• Ensure accuracy, consistency, branding, formatting, and overall presentation quality.
• Prepare management review decks highlighting performance, trends, risks, gaps, and improvement actions.

Certification

• ITIL V4 Foundation-Preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.