Program Specialist (NORAM Shift) - Prospective Client - MSP, Bengaluru / Chennai

Uncover; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Allegis Global Solutions seeks a Program Specialist to join our MSP onboarding team for the NORAM shift, supporting prospective clients in Bengaluru or Chennai. You will coordinate program activities and serve as the primary contact to ensure a seamless onboarding experience.

The role requires strong organization, efficient multitasking, and professional communication to manage documentation, system access provisioning, and timelines across cross-functional teams.

Qualifications

• Proven ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate program activities and timelines for prospective clients, ensuring deliverables meet schedule.
• Serve as the primary contact for assigned clients, addressing inquiries and providing timely support.
• Manage client onboarding processes, including documentation, system access provisioning, and orientation activities.
• Track program progress using ticketing systems and CRM platforms, maintaining up-to-date records.
• Identify and escalate issues to appropriate teams for swift resolution.
• Prepare and distribute program status reports, meeting summaries, and client communications.
• Collaborate with internal teams to ensure client satisfaction and program success.
• Maintain detailed documentation of client interactions and customization requests.
• Support development of client-specific program plans and implementation strategies.
• Adapt to the NORAM shift and manage time zone differences effectively.

Tools

Ticketing systems

CRM platforms

Job description

# Program Specialist (NORAM Shift) - Prospective Client - MSP, Bengaluru / ChennaiAllegis Global Solutions • • HR Tech, Recruitment, Consulting • 56m agoSave this role or tell us whether you want more jobs like it.We are seeking a Program Specialist to join our Managed Service Provider (MSP) organization in Bengaluru or Chennai, India. In this role, you will support prospective clients during the critical onboarding phase while working the NORAM shift. You will serve as a key point of contact, ensuring seamless program coordination and exceptional client experiences. The ideal candidate will be organized, efficient, and professional, with the ability to manage multiple priorities in a fast-paced environment.Coordinate program activities and timelines for prospective clients, ensuring all deliverables are met on scheduleServe as the primary point of contact for assigned clients, addressing inquiries and providing timely supportManage client onboarding processes, including documentation, system access provisioning, and orientation activitiesTrack program progress using ticketing systems and CRM platforms, maintaining accurate and up-to-date recordsIdentify and escalate issues or roadblocks to appropriate teams, ensuring swift resolutionPrepare and distribute program status reports, meeting summaries, and client communicationsCollaborate with internal teams (technical, sales, and operations) to ensure client satisfaction and program successMaintain detailed documentation of client interactions, requirements, and customization requestsSupport the development of client-specific program plans and implementation strategiesAdapt to the NORAM shift schedule and manage time zone differences effectively