Program Specialist

Allegis Group; Bengaluru; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Transportation provided

6‑month fixed-term contract

Job summary

Allegis Group in Bengaluru is seeking a Program Specialist (Non-Voice Process) to serve as the primary contact for operational and reimbursement support across complex programs, including patient assistance and case management. The role emphasizes initiative, problem solving, and collaboration with multiple teams to remove barriers for patients and providers.

Key responsibilities include processing applications, documenting in tracking systems, and coordinating prescription transfers while

Qualifications

• Two or more years of customer-facing experience.
• Experience in U.S. healthcare and HIPAA knowledge.
• Bachelor's or Master's degree preferred.
• Proficient in English, verbal and written.
• Able to work from home or in office as needed.
• Able to handle sensitive data accurately.

Responsibilities

• Respond to incoming faxes and determine how to assist.
• Document faxed information in tracking systems and escalate as needed.
• Process patient applications and determine eligibility per program specs.
• Coordinate follow-up tasks and respond to inquiries from patients or providers.
• Maintain professional communication with patients and healthcare professionals.
• Coordinate order and transfer of prescriptions to specialty pharmacies.
• Educate patients on insurance options and adhere to SOPs.
• Perform other duties as assigned.

Skills

Customer service

English proficiency

HIPAA compliance

Data handling

Education

Bachelor's degree

Master's degree

Job description

Program Specialist (Non-Voice Process)

The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Neovance, including but not limited to marketing support, reimbursement hotlines, patient assistance programs, Hubs, foundations, safety surveillance programs, case management, and compliance programs. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self‑starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. The Program Specialist is proficient and knowledgeable about all services provided on an assigned program and may support multiple client products or programs.

Key Responsibilities

• Quickly and efficiently respond to incoming faxes, identify how best to assist.
• Document fax in appropriate tracking systems, and handle/escalate per established procedures.
• Process patient applications and follow the program's specifications to determine their eligibility; document results in the appropriate tracking system and manage follow‑ups as appropriate.
• Place follow‑up tasks and respond to enquiries from patients and/or healthcare providers as necessary.
• Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, using grammatically correct and concise language.
• Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.
• Be familiar with the marketplace and the insurance options available for patients. Educate patients on the available options as appropriate. Strict adherence to following the process SOPs.
• Other duties as assigned.

Insurance Verification & Data Entry

• Confirm whether a patient's prescribed medication is covered by their insurance.
• Document call information and patient data in tracking systems (Patients Enrolment, Verification and Patient Care program).
• Verify patient eligibility and accept or deny enrollment based on form information.
• Periodically check patient eligibility to maintain accurate records.

Minimum Requirements

• Experience: Two or more years of prior customer service, volunteering, or other customer-facing experience. Prior experience in the U.S. healthcare industry is a must; the Program Specialist must be a proven problem solver with the ability, drive, and initiative to learn the required healthcare, reimbursement, and customer service skills necessary to support the assigned program(s).
• Experience in handling sensitive data in U.S. healthcare with a high degree of proficiency. Familiar with HIPAA guidelines.
• Candidate should be flexible in working from home or in an office setting per business needs.
• Education: Ideally holds a bachelor’s degree or master’s degree from a regular college or university.
• Proficient in English, verbal and written.
• Easily navigate between multiple computer programs with dexterity.
• Adheres to schedule and meets deadlines.
• Demonstrate a high degree of accuracy while handling/processing sensitive data.
• Be motivated to ensure timely processing of work with a sense of accountability and urgency.
• Thrive working in a very scheduled and collaborative work environment while also being able to work independently.
• Express thoughts and instructions clearly in both oral and written communication, using grammatically correct, concise language.
• Pay close attention to detail and consistently be a keen problem‑solver.
• Adapt to changes and properly anticipate the next process steps when faced with ambiguous scenarios.
• Learn information quickly, retain it, and effectively work on multiple tasks simultaneously.

Work Details

Shift: 06:30 PM – 03:30 AM or 05:30 PM – 02:30 AM.

Transportation: Cabs are provided as per Neovance's company policy.

Night Shift Allowance: No additional allowance is provided for night shifts.

Contract Duration: Fixed 6‑month contract.

Work Model: Work from office location in Bengaluru, Karnataka 560001.

Interview Process

Round 1 – Mettl Assessment: Typing test (typing speed of 35 words per minute with 85% accuracy), U.S. healthcare MCQ, Identify Discrepancy Field accuracy test.

Round 2 – Interview 1 (Online Screening Round).

Round 3 – Interview 2 (In-person interview at Allegis Bangalore Office), HR discussion, selection/offer.

Contact: [e-mail]