Program Specialist, IN Seller Reimbursements

Amazon Inc.; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Amazon Inc. in Bengaluru, India seeks an experienced Program Specialist to lead reimbursements programs for seller operations. You will manage initiatives, analyze data, and drive process improvements to reduce defects and enhance seller experience.

Strong collaboration and independent execution are essential. The role emphasizes cross-team coordination, timely updates, and rigorous KPI tracking, with a focus on scalable processes and stakeholder communication.

Qualifications

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree required.
• Fluent in English (speaking, reading, writing).
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Own the Program, define and achieve KPIs; drive performance improvement initiatives.
• Pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to improve delivery experience for Amazon customers.
• Communicate updates during weekly/monthly/quarterly reviews.
• Coordinate with stakeholders to share updates, resolve blockers and deliver programs on time.
• Escalate and route issues to the right owners and teams for timely resolutions.

Skills

Data analysis

Stakeholder communication

Project coordination

Root-cause analysis

KPI tracking

MS Office

Excel

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Program Specialist, IN Seller Reimbursements

We are looking for an experienced program manager to lead program(s) and/or escalations management for the space of reimbursements. In this vertical, we drive initiatives by partnering with various teams to reduce process defects while improving seller experience.
An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them.
This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results.
The ideal Credit Operations Lead will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies.
Key job responsibilities
Key job responsibilities
Responsibilities include, but are not limited to:

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Must be able to systematically escape problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Key job responsibilities
Responsibilities include, but are not limited to:

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Must be able to systematically escape problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.