Program Manager , STEP

Amazon Inc.; Bengaluru; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Amazon Bengaluru is seeking a results-oriented Program Manager to drive the STEP program (Tier-based incentive for sellers). You will manage relationships with selling partners and work with internal product and program teams to identify improvements for a better seller experience on the Amazon platform.

You will own program delivery from concept through launch, define milestones, track progress, and build dashboards using data to drive outcomes.

Qualifications

• 3+ years of program or project management experience.
• 3+ years cross-functional work with tech and non-tech teams.
• 3+ years defining and implementing data-driven process improvements.
• Advanced Excel (Pivot Tables, VLOOKUP) and SQL proficiency.

Responsibilities

• Own and manage program delivery from concept to launch with milestones.
• Partner with cross-functional teams to align priorities and secure resources.
• Define KPIs and success metrics; use data to evaluate progress and trade-offs.
• Communicate status and recommendations to teams and senior leadership.
• Apply process improvements to simplify workflows and boost productivity.
• Conduct market studies and collaborate with product teams on improvements.
• Develop dashboards and statistical models to streamline operations.

Skills

Program/Project management

Cross-functional collaboration

Data-driven decision making

Tools

Excel (Pivot Tables & VLOOKUPs)

SQL

Job description

Are you a resourceful program manager who thrives on turning complex, cross-functional challenges into clear plans and measurable outcomes?
We are looking for a Program Manager who will be responsible for managing STEP program (Tier based Incentive Program for Sellers). You will join a high performing, learning-oriented, analytical team who are motivated to work hard, have fun, and make history.
As a program manager, you will be owning relationships with our selling partners and resolve their issues to better seller experience. You will be responsible for working closely with sellers, liaison with internal Product & Program teams, SPS and account management teams to identify improvement areas and solve for the same to improve the seller experience on the Amazon platform.

Key job responsibilities

• Own and manage program delivery from concept through launch, defining goals, setting milestones, tracking progress, and proactively mitigating risks to keep scope and timelines on track.
• Partner with cross-functional teams and stakeholders to align on priorities, secure resources, and drive crisp decisions that accelerate program outcomes.
• Identify key performance indicators and success metrics for your programs, using data to evaluate progress, surface trade-offs, and recommend improvements that benefit the customer experience and business results.
• Communicate program status, risks, and strategic recommendations clearly to audiences ranging from working teams to senior leadership, building alignment and resolving conflicting viewpoints.
• Apply process improvement methodologies to simplify workflows, remove unnecessary complexity, and increase the productivity of the teams you collaborate with.
• Perform market studies through primary and secondary research to gather insights, collaborating with product teams to drive improvements.
• Develop dashboards and statistical models to streamline operations and increase team efficiency.

About the team

STEP is a seller tiering program that influences, guides and rewards sellers to improve customer inputs. It does so by creating a framework to tier seller basis their performance against pre-defined evaluation metrics and rewarding them differentially. Over the last two years, STEP program has driven improvements across key business metrics, such as Cancellation Rate and Late Dispatch Rate that it sought to influence. Voice of Seller (VOS) has been positive and also indicates that sellers leverage STEP to monitor their performance and improve customer experience.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Our inclusive culture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.