Senior Program Manager, Global Catalog Operations

Amazon; Chennai; On-site; INR 4,200,000 - 6,400,000; Full time

Job summary

Amazon Inc. in Chennai, India seeks a Senior Program Manager for Global Catalog Operations to lead cross-functional programs spanning multiple teams and drive delivery in ambiguity.

You will manage complex initiatives with a bias for action, leveraging data-driven insights and strong communication to align stakeholders and push programs to closure. The role requires exceptional analytical skills, independent work style, and the ability to escalate risks with contingencies.

Qualifications

• 5+ years of cross-functional program management experience.
• 5+ years of delivering cross-functional projects.
• Experience defining program requirements and using data to determine improvements.
• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, or related field (preferred).

Responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality.
• Excellent communication, both verbal and written, to convey updates on issues, status and business drivers throughout the activity cycle and reviews.
• Data-driven analysis of fragment datasets to derive insights.
• Document customer pain points, opportunity size, data insights, and recommendations to drive executive decisions.
• Proactively monitor, identify and prevent potential issues.
• Develop performance metrics to drive business results.
• Identify and eliminate root causes of defects to improve efficiency.
• Escalate issues and coordinate resolutions across owners and teams to ensure delivery.
• Work within time constraints to meet critical business needs and ensure service requirements.

Job description

Senior Program Manager, Global Catalog Operations

Amazon is seeking highly skilled and motivated program manager for Catalog Support Operations team. As a Senior Program Manager, you manage significantly complex initiatives that cut across multiple teams. You drive clarity in extremely ambiguous situations, where even the strategy itself may not be defined. You work with multiple teams across various orgs in Amazon to drive programs to closure. You make trade off calls and proactively escalates potential risks to leadership and strive to put contingencies in place. You do all of these tasks by leveraging your strong analytical skills and ability to analyze and derive insights from data. This job will require exceptional communication and interpersonal skills while having the ability to work independently in a fast-paced environment and exercise sound judgment where clear guidelines may not exist. An ideal candidate in this role is a force multiplier who solves complex logistics challenges and possess a bias to get things done and deliver results.

Key job responsibilities

• Drive projects and programs that require collaboration across varied internal & external teams to ensure dependent deliverables are achieved as per the plan with due quality
• Excellent communication, both verbal and written as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews
• Data-driven and deal with fragment datasets to discern insights
• Write effective documents to highlight customer pain points, opportunity size, data insights, customer/stakeholder anecdotes and recommendations to drive executive decision making
• Proactively monitor, identify and prevent potential issues
• Develop performance metrics to assist with driving business results
• Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
• Must be able to systematically escape problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.