Program Specialist, IN Seller Reimbursements

Amazon; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Amazon in Bengaluru is seeking an experienced program manager to lead the reimbursement program and escalations, partnering with multiple teams to improve seller experience and reduce defects through robust process design and data-driven execution.

The role requires strong program management, problem-solving and communication skills, with the ability to manage priorities, drive cross-functional initiatives and deliver results on time.

Qualifications

• 1+ years of data-driven business operations processes experience.
• Bachelor's degree.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Experience with Excel.

Responsibilities

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
• Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Must be able to systematically elevate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Skills

Data-driven decision making

Data analysis

Communication skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Description

We are looking for an experienced program manager to lead program(s) and/or escalations management for the space of reimbursements. In this vertical, we drive initiatives by partnering with various teams to reduce process defects while improving seller experience.

An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them.

This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results.

The ideal Credit Operations Lead will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies.

Key job responsibilities

Responsibilities include, but are not limited to:

1. Own the Program, define and achieve KPIs; Drive performance improvement initiatives.

2. Ability to pull data and perform deep-dives and root-cause analysis as needed.

3. Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.

4. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.

5. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.

6. Must be able to systematically elevate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Key job responsibilities

Responsibilities include, but are not limited to:

1. Own the Program, define and achieve KPIs; Drive performance improvement initiatives.

2. Ability to pull data and perform deep-dives and root-cause analysis as needed.

3. Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.

4. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.

5. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.

6. Must be able to systematically elevate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 1+ years of data-driven business operations processes experience

• Bachelor's degree

• Speak, write, and read fluently in English

• Experience with Microsoft Office products and applications

• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations

• Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.