Program Mgr, Invoice Scanning, ROW Inbound NOC (Fulfillment & Operations)

Amazon; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Amazon Hyderabad is seeking a Program Manager for Invoice Scanning within the ROW Inbound NOC. You will own the end-to-end program, lead a team of coordinators, drive process improvements and defect reduction, and work with Operations, Finance, Seller Reimbursements, Technology and Product teams to deliver scalable, accurate digitization of inbound invoices.

You will apply data-driven decision making to identify gaps, set key performance metrics, automate manual steps, manage resources, and

Qualifications

• 2+ years of program or project management experience.
• Knowledge of Lean principles and DMAIC methodology.
• Experience in requirement gathering and ability to write clear and detailed requirement document.

Responsibilities

• Own end-to-end Invoice Scanning program and lead a multidisciplinary team across fulfillment centers.
• Institute process improvements, drive operational efficiency and reduce defects.
• Collaborate with Operations, Finance, Seller Reimbursements, Technology and Product teams.
• Use data-driven decision making to identify gaps, define metrics, and automate manual processes.
• Handle resource planning, stakeholder management and SLA attainment.

Skills

Program management experience

Project management experience

Job description

Program Mgr, Invoice Scanning, ROW Inbound NOC

ROW (Rest of World) Network Operations Centre (NOC) sits at the core of the order-to-delivery Supply Chain. Under the broader NOC org sites ROW Inbound (ROW IB) which aims to improve reliability, cost-to-serve and operator/vendor experience in First Mile operations through standardization, programmatic interventions, exception management and automations. We achieve this through our centralized workstreams on (i) vendor/seller/carrier appointment scheduling (ii) rescue interventions (iii) research workflows and (iv) network monitoring.

The Invoice Scanning Program team is responsible for ensuring accurate, timely, and compliant digitization of inbound shipment invoices across Amazon Fulfillment Centers. The team drives operational excellence by maintaining high document quality, enabling seamless invoice retrieval, and supporting downstream finance, compliance, and seller reimbursement processes.

As a Program Manager, you will own the end-to-end Invoice Scanning program, leading a team of blue and green badges, driving process improvements, operational efficiency, and defect reduction initiatives across multiple fulfillment centers. You will collaborate with Operations, Finance, Seller Reimbursements, Technology, and Product teams to develop scalable solutions that improve document accuracy, visibility, and customer experience.

You will use data-driven decision making to identify operational gaps, define key performance metrics, automate manual processes, and lead cross-functional projects from concept to execution. You will also be responsible for resource planning, stakeholder management, and ensuring service level agreements are consistently achieved.

Basic Qualifications

• 2+ years of program or project management experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in requirement gathering and ability to write clear and detailed requirement document

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