Program Manager I, GTS Field

Amazon; Hyderabad; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Amazon is seeking a Program Manager to identify, develop and integrate innovative solutions and programs that redefine the standards for customer experience in our North American Transportation Network.

As a Program Manager on the Transportation Engineering Systems Team, you will own stakeholder engagement, define requirements, implement process and system based solutions, and help shape mid to long term planning.

Qualifications

• Knowledge of Lean principles and DMAIC.
• Experience in requirement gathering and documenting requirements clearly.
• Strong problem-solving and analytical thinking.

Responsibilities

• Identify, develop and integrate innovative solutions to improve customer experience.
• Own stakeholder engagement across cross-functional teams to define requirements.
• Implement process/system improvements and drive automation.
• Create documentation to support defect reduction and productivity gains.
• Define investment priorities and provide strategic direction for analytics and tech partners.
• Build reports and dashboards to measure success and track metrics.

Skills

Lean principles

DMAIC methodology

Requirement gathering

Clear requirement documents

Tools

MS Access

SQL

Job description

Amazon is seeking a candidate to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American Transportation Network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide. As a Program Manager on the Transportation Engineering Systems Team, you will own business stakeholder engagement, focus on delivering new, or streamlining existing processes and programs, and shape mid to long term planning and prioritization for supported business groups. You will work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system based solutions for the Amazon Fulfillment/Transportation Network. You will also work on creating documentation to support defect reduction, improvements in productivity and identify and mitigate associated risks.

Additionally, this role will create operational structure and change control for our quickly evolving landscape and provide strategic direction and subject matter expertise in determining investment prioritization for our business analytics and tech partners. You will work backwards to understand business requirements and use analytical skills to determine process improvements. You will utilize a range of analytical tools and techniques to build business reports, generate dashboards, create metrics to measure success and negotiate required tech features and their priority while driving process automation.

Basic Qualifications

• - 2+ years of program or project management experience

Preferred Qualifications

• - Knowledge of Lean principles and DMAIC methodology
• - Experience in MS Access and SQL
• - Experience in requirement gathering and ability to write clear and detailed requirement document

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.