Program Manager - Transport

R1 RCM Global Private Limited; Chennai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

R1 RCM Global Private Limited is seeking an experienced Transport Manager to oversee end-to-end employee transportation operations, ensuring safety, efficiency, and service quality. The role requires hands-on use of MoveInSync or similar transport applications for daily operations, routing, vehicle allocation, and reporting.

You will collaborate with HR, Facilities, Security, and vendors to optimize costs, manage budgets, review SLAs, and drive improvements.

Qualifications

• 8–12+ years of experience in corporate employee transportation.
• Hands-on experience with MoveInSync or similar transport management systems.
• Strong knowledge of transport operations, safety, compliance, and vendor management.
• Experience managing large-scale transportation programs and multiple vendors.
• Proficiency in Excel, MIS reporting, and data analysis.
• Strong leadership, stakeholder management, and communication skills.

Responsibilities

• Oversee MoveInSync or other transport applications and cab planning, route allocation, and trip monitoring.
• Manage daily employee transport operations across all shifts and ensure on-time deployment.
• Ensure compliance with transport policies, licenses, permits, insurance, and safety documents; monitor GPS and safety procedures.
• Manage transport vendors, SLA/KPI compliance, contract management, billing validation and penalties.
• Monitor budgets and drive cost optimization through route and fleet utilization.
• Prepare and review transport MIS and performance reports and present to management.
• Lead transport operations teams and coordinate with HR, Facilities, Security, Finance, and business teams.

Skills

MoveInSync experience

Transport operations

Vendor management

Excel/MIS reporting

Leadership

Stakeholder management

Tools

MoveInSync

Excel

Power BI

Job description

Job Summary

The Transport Manager will be responsible for managing end-to-end employee transportation operations, ensuring employee safety, operational efficiency, service quality, vendor compliance, and cost optimization. The candidate must have practical, hands-on experience using the MoveInSync application or any other transport application for daily transport operations, route planning, vehicle allocation, trip monitoring, employee transport management, reporting, and operational issue resolution. The role requires strong coordination with HR, Facilities, Security, transport vendors, and business stakeholders.

Key Responsibilities

• MoveInSync / Transport Application: Oversee transport operations through MoveInSync or other transport applications. Manage cab planning, route allocation, vehicle deployment, and trip monitoring. Ensure accurate employee, driver, vehicle, shift, and route data in the system. Monitor trip performance, delays, missed pickups, cancellations, and operational issues. Review transport reports and drive operational improvements. Coordinate with application support teams and stakeholders to resolve system issues.
• Employee Transport Operations: Oversee daily employee transport operations across all shifts. Ensure timely cab deployment, route optimization, and service delivery. Manage transport escalations and operational disruptions. Ensure backup arrangements for vehicle shortages and emergencies. Maintain SOPs and operational controls.
• Employee Safety and Compliance: Ensure compliance with transport policies and statutory requirements. Monitor driver and vehicle compliance, including licenses, permits, insurance, and fitness documents. Ensure adherence to safety requirements, GPS tracking, and emergency response procedures. Investigate transport incidents and implement corrective actions. Conduct safety reviews and awareness programs.
• Vendor and Fleet Management: Manage transport vendors and monitor SLA/KPI compliance. Review fleet availability, driver performance, and service quality. Conduct vendor reviews, audits, and improvement discussions. Support contract management, billing validation, and penalty administration.
• Cost Control and Budget Management: Monitor transport budgets, expenses, and vendor billing. Drive cost optimization through route and fleet utilization. Review billing accuracy and resolve discrepancies. Track cost-saving initiatives and budget performance.
• MIS, Reporting, and Analytics: Prepare and review transport MIS and performance reports. Monitor operational, safety, service, and cost metrics. Analyze transport data using Excel and reporting tools. Present performance updates and improvement plans to management.
• Team and Stakeholder Management: Lead transport operations teams and vendor resources. Coordinate with HR, Workplace, Security, Finance, and business teams. Manage employee transport concerns and escalations. Conduct team reviews, training, and performance management. Ensure consistent service delivery across locations and shifts.

Mandatory Skills and Experience

• 8–12+ years of experience in corporate employee transportation.
• Hands-on experience with MoveInSync or similar transport management systems.
• Strong knowledge of transport operations, safety, compliance, and vendor management.
• Experience managing large-scale transportation programs and multiple vendors.
• Proficiency in Excel, MIS reporting, and data analysis.
• Strong leadership, stakeholder management, and communication skills.

Preferred Skills

• Experience managing multi-location transport operations.
• Knowledge of Power BI and dashboard reporting.
• Experience in transport cost optimization and SLA management.
• Exposure to process improvement and automation initiatives.

Key Performance Indicators

• On-time pickup and drop performance.
• Employee satisfaction and complaint resolution.
• Vendor SLA compliance.
• Vehicle utilization and availability.
• Safety and compliance adherence.
• Transport cost optimization and budget control.
• MIS accuracy and timely reporting.

Company Culture

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast‑growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.

To learn more, visit: r1rcm.com.

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long‑term value.

To learn more, visit: https://www.r1rcm.com.