Program Manager - Performance Management System

Centre for Effective Governance of Indian States (CEGIS); Mumbai; On-site; INR 1,800,000 - 2,700,000; Full time

Job summary

Centre for Effective Governance of Indian States (CEGIS) seeks an experienced Program Manager – Performance Management System (PMS) to design and drive performance initiatives leveraging an eHRMS within a government framework. The role focuses on aligning HR processes with public sector efficiency, accountability, and transparency.

The candidate should have a strong grasp of competency-based performance, changes in governance, and capabilities to advocate new frameworks, with experience in data

Qualifications

• Degree in Human Resources, Public Policy, Public Administration or related field.
• 5-8 years in project management/technology consulting in public sector context.
• Experience with performance management and HR strengthening in development/government sectors.

Responsibilities

• Lead development of department-specific PMS frameworks aligned with public service outcomes and state priorities.
• Translate roles into measurable indicators and goals for government officials.
• Ensure PMS frameworks integrate with eHRMS for real-time tracking of contributions and progress.
• Pilot PMS models in select departments to inform scalable solutions and refine system design.
• Develop tools such as goal-setting templates, self-assessments, manager evaluations and dashboards.

Skills

Project management

Public policy

HR tech

Data analytics

Education

Public policy degree

MBA or equivalent

Tools

eHRMS

Job description

We are seeking an experienced and dynamic Program Manager – Performance Management System (PMS) to design and drive strategic initiatives around performance management, specifically leveraging an Electronic Human Resource Management System (eHRMS) within a government framework. This role aims to ensure that the eHRMS streamlines HR processes and aligns with the government's objectives for efficiency, accountability, and transparency in public sector performance.

The ideal candidate will understand competency as a concept and its wide application in performance management. The candidate must also possess deep knowledge and understanding of how technology can be used in performance management in government systems. The candidate is expected to have a proven track record of applying principles of systemic thinking and change management and to have developed compelling knowledge resources to advocate novice frameworks and concepts.

Roles and Responsibilities

Design and Implementation of Performance Management Frameworks

• Lead the development of department-specific performance management frameworks aligned with public service delivery outcomes and state priorities.
• Translate roles and responsibilities into measurable indicators and goal-setting mechanisms for government officials at all levels.
• Ensure seamless integration of PMS frameworks with platforms like eHRMS to enable real-time tracking of contributions and progress.
• Pilot and iterate PMS models in select departments to inform scalable solutions and refine system design.
• Develop tools such as goal-setting templates, self-assessment forms, manager evaluations, and data dashboards.

Research and Data Analytics

• Develop performance dashboards and reporting tools within eHRMS to provide decision-makers with insights on workforce productivity, employee engagement, and resource allocation.
• Use eHRMS data analytics to highlight areas where government departments excel or underperform and propose strategic interventions.
• Conduct secondary research and comparative studies to benchmark and advance performance management practices in public administration.
• Conceptualise and perform research and analysis on data gathered during the program; present the program's outputs in the form of reports, whitepapers, and other collaterals.

Project and Team Management

• Maintain project trackers, documentation systems, and communication plans to ensure clarity, alignment, and accountability across workstreams.
• Support the Senior Program Manager in tracking project milestones, identifying risks and dependencies, and reporting progress to CEGIS and state leadership.
• Lead and mentor a team of associates, providing work planning, quality control, and developmental support to ensure timely, high-quality delivery.
• Stay abreast of national guidelines (e.g., Mission Karmayogi), emerging HR tech trends, and data governance norms to enhance system design.
• Actively participate in internal capacity-building workshops to enhance your practice in L&D implementation aligned with organisational standards.

Stakeholder Engagement and Coordination

• Act as a liaison between government HR, IT, and performance management units to ensure smooth implementation and use of the eHRMS platform.
• Engage external vendors and technology providers to ensure the eHRMS system meets public-sector needs.
• Collaborate with ministries, state departments, and public sector units to identify performance gaps and inform the creation of action plans for improvement.
• Facilitate regular workshops, review meetings, and system walkthroughs with CBUs and other key stakeholders.
• Share insights with the broader HRU team to align PMS work with learning and development reforms, creating integrated solutions.
• Maintain relationships with all stakeholders by creating periodic updates through documents, presentations, etc.

Education and Experience

• Degree in Human Resources, Business Administration, Management, Public Policy, Social Work or a related field.
• 5 - 8 years of experience in a high-performing environment, focusing on project management/ technology consulting, etc., preferably within the Indian government ecosystem
• Prior performance management and/ or HR strengthening experience in the development sector, preferably with governments.
• Candidates with exposure to the Health or Nutrition Sector will have an added advantage.

Role Logistics

• The role will be based out of Mumbai, Maharashtra
• Language Proficiency in Marathi and English is mandatory