Program Manager & Operations Lead

Shrikrishiv Marketing; Mumbai; On-site; INR 2,200,000 - 3,000,000; Full time

Job summary

Shrikrishiv Marketing in Mumbai is seeking a Program & Operations Lead to design and scale AI-powered customer acquisition and onboarding operations. You will build processes from scratch, define CRM workflows, lead stages, and governance to drive efficiency and measurable growth.

The role requires 8–10 years in related operations, strong CRM and reporting skills, advanced Excel/Sheets, and experience managing cross-functional teams.

Qualifications

• 8–10 years in Customer Acquisition, Sales Ops, RevOps, or Program Ops.
• Strong experience with CRM systems and lead lifecycle management.
• Advanced Excel or Google Sheets with dashboards and funnel analysis.
• Experience managing support teams, calling teams, vendors, or cross-functional ops.
• Ability to build processes, SOPs, trackers and governance from scratch.

Responsibilities

• Build customer acquisition operations from scratch.
• Design CRM workflows, lead stages and operating processes.
• Manage Voice AI-powered customer acquisition programs.
• Drive CRM hygiene, lead tracking and callback workflows.
• Create SOPs, dashboards and reporting frameworks.
• Oversee support teams, vendors and cross-functional stakeholders.
• Improve funnel performance and reduce operational leakage.
• Lead daily reviews and stakeholder governance.

Skills

CRM Systems

Lead Lifecycle Management

Operational Reporting

Excel / Google Sheets

Vendor Management

Process Design

Job description

We're Hiring | Program & Operations Lead Voice AI Customer Acquisition

Location: Mumbai (Candidates based in Mumbai or willing to relocate can apply) Experience: 8–10 Years Salary: 22–30 LPA Work Mode: Work From Office / Hybrid (as applicable)

Are you an operations-first leader who enjoys building processes from scratch?

We're looking for a Program & Operations Lead to design, build, and scale AI-powered customer acquisition and onboarding operations. This is a high-impact role for professionals who can create structure, optimize workflows, and drive operational excellence.

Key Responsibilities

• Build customer acquisition operations from scratch
• Design CRM workflows, lead stages & operating processes
• Manage Voice AI-powered customer acquisition programs
• Drive CRM hygiene, lead tracking & callback workflows
• Build SOPs, dashboards & reporting frameworks
• Manage support teams, vendors & cross-functional stakeholders
• Improve funnel performance and reduce operational leakage
• Lead daily reviews and stakeholder governance

What We're Looking For

• 8–10 years in Customer Acquisition, Sales Operations, CRM Operations, RevOps, Telecalling Operations, Inside Sales Operations, Customer Success Operations, or Program Operations
• Strong experience with CRM systems, lead lifecycle management & operational reporting
• Advanced Excel / Google Sheets skills with dashboards and funnel analysis
• Experience managing support teams, calling teams, vendors or cross-functional operations
• Ability to build processes, SOPs, trackers and governance models from scratch

Preferred Background

Candidates from B2B SaaS, Voice AI, Contact Centre Technology, CRM Operations, Customer Acquisition, FinTech, Marketplace, or Customer Success Operations will be highly preferred.