P&L Lead - AI

SquadStack.ai; Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

SquadStack.ai is seeking an AGM (P&L Lead) to own the complete customer journey for enterprise accounts, ensuring adoption, value realization, and long-term success across our Voice AI platform. You will lead a team of AI Agent Product Managers and partner with customers from feasibility to stabilization.

Based in India, you will collaborate with product, engineering, sales, and deployment teams to deliver scalable deployments, drive revenue growth, optimize margins, and maintain high

Qualifications

• 8+ years in product, business, or SaaS leadership with P&L responsibility.
• Experience owning business outcomes including revenue, margins, or growth.
• Strong track record managing complex enterprise accounts with cross-functional teams.
• Excellent communication and executive relationship-building skills.

Responsibilities

• Own the P&L and overall business performance for the assigned portfolio.
• Lead a high-performing team of AI Product Managers with cross-functional partners.
• Own end-to-end solution delivery for enterprise customers and translate objectives into AI deployments.
• Manage the complete lifecycle from feasibility to onboarding, go-live, stabilization, adoption, and expansion.
• Drive revenue growth, account health, renewals, and portfolio optimization.

Skills

P&L Management

Enterprise Engagement

Strategic Execution

Technical Acumen

Stakeholder Management

Executive Communication

Leadership

Data Analytics

Job description

As AGM (P&L Lead), you will be accountable for how SquadStack's enterprise customers experience, adopt, and derive lasting value from our Voice AI platform. You will lead a team of AI Agent Product Managers and partner deeply with customers, from feasibility and onboarding through to stabilization and long-term success. This role sits at the intersection of product delivery, execution, customer success, deployment excellence, and business outcomes.

You will own the complete customer journey for a set of key accounts, ensuring that every deployment translates into measurable business outcomes. You will work closely with the pod leads and central teams to maintain execution excellence, strong account health, and scalable delivery practices.

We are already India's largest Voice AI player, with the strongest product and a clear opportunity ahead. It is time to accelerate a decisive land grab. If you are excited about building at the frontier of AI and turning cutting-edge technology into transformative outcomes for enterprise customers, this is your playground.

What You'll Be Doing

Key Responsibilities

• Own the overall business performance and P&L for the assigned portfolio, balancing revenue growth, customer outcomes, delivery quality, and operational efficiency.
• Conduct feasibility and commercial analysis before onboarding new customers, ensuring strong customer-product fit, scalable solution design, and a clear path to successful deployment and profitability.
• Lead and build a high-performing team of AI Agent Product Managers, while working closely with Product, Engineering, Forward Deployment Engineers (FDEs), Sales, and other cross-functional teams.
• Own end-to-end solutioning for enterprise customers by deeply understanding their business objectives, operational challenges, and success metrics, and translating them into scalable AI and Voice AI deployments.
• Take accountability for the complete customer lifecycle—from pre-sales feasibility and solution design to onboarding, implementation, go-live, stabilization, adoption, retention, and expansion.
• Drive revenue growth across the portfolio by ensuring strong account health, adoption, retention, renewals, and expansion opportunities.
• Own delivery performance and unit economics, identifying opportunities to improve operational efficiency, scalability, margins, and overall business performance.
• Own the operating cadence for the business, including internal and external reporting, forecasting, portfolio reviews, customer health, revenue performance, delivery metrics, and key business KPIs.

Requirements

• 8+ years of relevant experience across Product, Business, P&L Management, Enterprise Implementation, Customer Success, Operations, or Product-led Delivery, preferably in high-growth technology, SaaS, or AI environments.
• Demonstrated experience owning or significantly influencing business outcomes, including revenue, account growth, operational efficiency, margins, or P&L metrics.
• Strong experience managing complex enterprise customers and navigating multiple internal and external stakeholders.
• Strong commercial and business acumen, with the ability to connect customer outcomes, operational execution, and financial performance.
• Strong technical orientation and comfort working closely with Product and Engineering teams on complex, large-scale technology or AI deployments.
• Ability to balance strategic thinking with hands‑on execution and make decisions in fast‑moving, ambiguous environments.
• Excellent communication, executive presence, and relationship-building skills, particularly with senior customer and internal stakeholders.
• Strong problem‑solving and analytical skills, with the ability to use data to identify opportunities, diagnose issues, and drive business decisions.
• High ownership and entrepreneurial mindset, with the ability to build systems, teams, and scalable operating models from the ground up.

Why should you consider us seriously?

• We believe that long‑term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co‑founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility
• Healthcare (Physical & Mental Wellness)

Please Note:

SquadStack.ai is committed to a diverse and inclusive workplace. SquadStack.ai is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.