Program Manager , Last Mile ACES (Bengaluru)

Amazon; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Teamblind, Inc. is seeking a Program Manager to lead Amazon Logistics (AMZL) Last Mile Delivery experiences.

The role requires deep last mile logistics knowledge, strong analytical thinking, and the ability to manage multi-disciplinary programs and processes. The candidate will become a subject matter expert for AMZL and customer service processes, conduct root cause analyses, and present findings to senior management.

Responsibilities

• Become an subject matter expert for AMZL and customer service processes and systems
• Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management.
• Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
• Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

Job description

We are seeking a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team. The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects, processes and programs.

Key job responsibilities:

1. Become an subject matter expert for AMZL and customer service processes and systems
2. Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior management.
3. Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
4. Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

On this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity, quality, and cost goals. This role involves continuous communication with local functional business owners and technical Engineering teams at both the European and World-Wide level.

About the team

Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with m