Program Manager II, SSD

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon in Bengaluru, Karnataka is seeking an L5 Program Manager for its SSD network to strategically plan, lead, and execute multiple programs driving operational excellence across the fast delivery network.

The role focuses on managing selections, scaling initiatives, and ensuring seamless execution of programs affecting customer experience, speed, and efficiency. Collaboration with core operations and product teams is essential.

Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Preferred: Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation.
• Develop and execute project plans, securing resources and managing implementation across cross-functional teams.
• Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders.
• Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders.
• Partner with Operations, Supply Chain, Finance, Procurement, product teams and other cross-functional teams to align on program objectives.
• Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders.
• Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements.
• Influence without authority by building trust and consensus across multiple teams.
• Use data and metrics to drive improvements and measure program success.
• Conduct deep dives into operational metrics to identify trends and areas for improvement
• Create executive-level reports and presentations for senior leadership
• Track and report on KPIs relevant to program objectives.

Skills

Performance metrics

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

3+ years Amazon experience (blue badge/FTE)

Job description

Description

The L5 Program Manager at Amazon SSD network is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon's fast delivery network. This role focuses on managing selections, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience, speed and operational efficiency.

The L5 Program Manager at Amazon SSD network is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon's fast delivery network. This role focuses on managing selections, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience, speed and operational efficiency.

Key job responsibilities

Program Execution & Delivery

Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation

Develop and execute project plans, securing resources and managing implementation across cross-functional teams

Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders

Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders

Stakeholder Management & Collaboration

Partner with Operations, Supply Chain, Finance, Procurement, product teams and other cross-functional teams to align on program objectives

Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders

Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements

Influence without authority by building trust and consensus across multiple teams.

Use data and metrics to drive improvements and measure program success

Conduct deep dives into operational metrics to identify trends and areas for improvement

Create executive-level reports and presentations for senior leadership

Track and report on Key Performance Indicators (KPIs) relevant to program objectives

Launch & Scale Management

Basic Qualifications

• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• Experience defining program requirements and using data and metrics to determine improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Karnataka