Manager Program Management IN Easy Ship

Amazon; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Amazon in Bengaluru, India is seeking a Program Manager to own programs end-to-end, define KPIs and drive performance improvements across last mile operations.

You will pull data, perform deep-dive analyses, identify defects and root causes, and lead initiatives to reduce defects and improve delivery experiences. Regular updates to stakeholders and senior leadership are expected to keep programs on track.

Qualifications

• 5+ years of working cross functionally with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of cross functional project delivery experience.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data and metrics to determine improvements.

Responsibilities

• Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Identify patterns of defects to build initiatives to reduce defects at scale.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects to improve delivery experience.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs on time.
• Work within time constraints to meet critical business needs and ensure service requirements are met.
• Elevate problems or variance in the operating plan to owners and ensure resolutions are delivered.

Skills

Cross-functional work

Team management

Project delivery

Program management

Data-driven improvements

Senior leadership communication

Job description

Job Description

• Own the Program(s) end to end, define and achieve KPIs; Drive performance improvement initiatives.
• Develop and monitor program metrics to identify potential issues in last mile deliveries.
• Identify patterns of defects that will help us build initiatives to reduce defects at scale.
• Ability to pull data and perform deep-dives and root-cause analysis as needed.
• Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
• Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
• Must be able to systematically elevate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

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