Program Manager - I , SEPO Transformation Team

Amazon; Hyderabad; On-site; INR 1,313,485 - 2,189,141; Full time

Job summary

A leading company is seeking a Program Manager to drive operational excellence across vendor partnerships. The role involves leading transformative initiatives in operations, focusing on vendor management and data-driven performance optimization to enhance the buying experience.

Qualifications

• Experience in vendor management and governance.
• Strong analytical skills for performance optimization.

Responsibilities

• Drive end-to-end process transformation for outsourced operations.
• Lead data-driven performance optimization for outsourced teams.
• Monitor vendor compliance with contractual obligations.

Skills

Performance Optimization

Data Analysis

Vendor Management

Stakeholder Management

Process Standardization

Job description

• Drive end-to-end process transformation, focusing on both short-term improvements and long-term process redesign for outsourced operations.
• Lead data-driven performance optimization for outsourced teams through detailed analysis, metrics tracking, and implementation of improvement initiatives.
• Develop mechanisms to share best practices between in-house and outsourced operations.
• Lead process standardization across the operations network to ensure consistency between in-house and outsourced teams.
• Develop and implement best practices for vendor management and knowledge transfer.
• Design and develop metrics to measure outsourcing effectiveness and efficiency.
• Perform quantitative analysis of key process indicators to identify improvement opportunities in vendor operations.
• Monitor and optimize cost efficiency initiatives through collaboration with operations, program, product, and policy teams.
• Partner with Tools team to implement Human In The Loop Initiative for outsourced operations.
• Build and maintain strong relationships with vendor partners to ensure operational excellence.
• Identify and scale new opportunities across SEPO functions through vendor operations.
• Lead continuous improvement initiatives to optimize vendor performance and cost efficiency.

Key job responsibilities include:
• Vendor Management & Governance - Monitor vendor compliance with contractual obligations and SLAs.
• Lead capacity planning and resource optimization initiatives.
• Drive vendor excellence through performance monitoring, analytics-driven improvements, and efficiency optimization.
• Develop and monitor comprehensive vendor performance metrics and KPIs.
• Lead data-driven performance optimization through metrics tracking and analysis.
• Process Excellence & Standardization.
• Stakeholder Management.
• Program Management.

About the team:
Amazon's Shopping Experience Protection Operations (SEPO) team works to ensure that customers can buy with confidence on Amazon.com. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. We are seeking a Program Manager passionate about people, processes, and technology to lead transformative initiatives in operations.
You will drive operational excellence across vendor partnerships through strategic leadership and data-driven performance optimization. Your responsibilities include developing and implementing best practices for vendor management, leading process improvements, and establishing monitoring systems to track vendor performance.